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I have widevine installed and DRM play enabled, but I still can't play amazon prime video. How can I fix it?

Posted

I get the message: We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp. Youtube and network websites work fine. I'm using firefox 62.0

I get the message: We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp. Youtube and network websites work fine. I'm using firefox 62.0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

WestEnd
  • Top 25 Contributor
60 solutions 5376 answers

That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine.

That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine.
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157392 answers

Do you at least see the DRM icon at the left end of the location bar?


Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Do you at least see the DRM icon at the left end of the location bar? ---- Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Modified by cor-el

Question owner

Yes, it led to me to the "configure..." button. When I clicked it, I was redirected to the firefox settings tab, where "Play DRM controlled content" was already checked.

Yes, it led to me to the "configure..." button. When I clicked it, I was redirected to the firefox settings tab, where "Play DRM controlled content" was already checked.

Question owner

WestEnd said

That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine.

Upon further inspection, Pandora is also not working, so I doubt it's an amazon-specific issue.

''WestEnd [[#answer-1153865|said]]'' <blockquote> That sounds like a connection problem between Amazon and your computer. As to why because youtube as mentioned works fine. </blockquote> Upon further inspection, Pandora is also not working, so I doubt it's an amazon-specific issue.
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157392 answers

Are there any messages related to this issue in the Web Console?

Are there any messages related to this issue in the Web Console? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console