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Failure of scrolling feature in last few days, very annoying.

  • 13 replies
  • 2 have this problem
  • 28 views
  • Last reply by coloureng

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My computer is a Microsoft Surfacebook running Windows 10. When investigating Firefox Help, message initially indicated I was using V62, though now it indicates MPL 2. I have checked the scrolling feature under Options/General and both are ticked. My wife's computer also running Windows 10 has no problem, scrolling works fine.

All Replies (13)

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I made the changes advised but this did not change the situation at all. Still no scrolling feature.

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Try this > about:config

general.smoothScroll: true

general.smoothScroll.currentVelocityWeighting: 0

general.smoothScroll.mouseWheel.durationMaxMS: 250

general.smoothScroll.stopDecelerationWeighting: 0.82

mousewheel.min_line_scroll_amount: 25

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Thanks for your support but unfortunately, once again these amendments to the parameters did not change the situation. Still no scrolling feature.

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is it via touchpad or mouse?

Modified by FFus3r

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By mouse. It is only in the past few days, maybe no more than two weeks that the problem has occured.

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open new tab and paste this about:config

check if all settings refering to mousewheel are set to default

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Two settings are not set to default:

1. mousewheel.acceleration.start: modified integer 1 2. mousewheel.acceleration.min_line_scroll_amount: modified integer 25

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set them to default

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Both parameters set to 'default' but no improvment. Still no scrolling functionality.

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I'm not familiar with this device. Is this a touch screen or a device with a keyboard that has curor keys?

Do the mouse buttons and mouse pointer work properly?

Did you make sure that Windows is running in desktop mode and not in tablet mode if that is possible on your device?

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The computer is used almost universally in desktop mode. I have checked that it is not in tablet mode.

As such I only very rarely use the touch screen; it is used with a normal wireless keyboard and mouse. Both of these work well and normally, including scrolling, in all applications with the exception of Firefox.

Could this problem be associated with a recent automatic upgrade of Firefox?

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PS. Also the laptop remains closed and is used to drive a largish high performance seperate display screen.