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Firefox crashes

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  • Last reply by user633449

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On my MacBook Pro running OSX 10.13.6, Firefox suddenly crash on startup without known reason. It has been running OK for long time. Suddenly Firefox 62 crash on startup. I have tested uninstall and reinstall many times but that does not help. Version 63 beta 5 also crash. And the crash is attributed to plugin_container.spp

Firefox Nightly version 64 work fine but not release version

Help please

Crash report from console here

Process: plugin-container [10477] Path: /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container Identifier: org.mozilla.plugincontainer Version: 1.0 Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: plugin-container [10477] User ID: 501

Date/Time: 2018-09-12 22:59:27.559 +0700 OS Version: Mac OS X 10.13.6 (17G65) Report Version: 12 Anonymous UUID: 72DB16EB-1B28-7323-752D-B1EA7A2640E8

Sleep/Wake UUID: 6071D219-1C79-4698-A937-C6E36EE7950A

Time Awake Since Boot: 10000 seconds Time Since Wake: 3100 seconds

System Integrity Protection: enabled

Crashed Thread: 5 Chrome_~dThread

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0]

VM Regions Near 0: -->

   __TEXT                 00000001080c9000-00000001080ca000 [    4K] r-x/rwx SM=COW  ?  /Applications/Firefox.app/Contents/Ma.../plugin-container

Thread 0:: Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x00007fff66b45a16 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff66d0e589 _pthread_cond_wait + 732 2 libmozglue.dylib 0x000000010e4ef767 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 23

Thread 1: 0 libsystem_kernel.dylib 0x00007fff66b4628a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff66d0d009 _pthread_wqthread + 1035 2 libsystem_pthread.dylib 0x00007fff66d0cbe9 start_wqthread + 13

Thread 2: 0 libsystem_kernel.dylib 0x00007fff66b4628a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff66d0d009 _pthread_wqthread + 1035 2 libsystem_pthread.dylib 0x00007fff66d0cbe9 start_wqthread + 13

Thread 3: 0 libsystem_kernel.dylib 0x00007fff66b3c20a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff66b3b724 mach_msg + 60 2 XUL 0x000000010b925712 0x10837b000 + 56272658

Thread 4: 0 libsystem_kernel.dylib 0x00007fff66b3c20a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff66b3b724 mach_msg + 60 2 XUL 0x00000001088d3af8 0x10837b000 + 5606136 3 libsystem_pthread.dylib 0x00007fff66d0d50d _pthread_start + 377 4 libsystem_pthread.dylib 0x00007fff66d0cbf9 thread_start + 13

Thread 5 Crashed:: Chrome_~dThread 0 XUL 0x00000001088f7929 0x10837b000 + 5753129

Thread 6: 0 libsystem_kernel.dylib 0x00007fff66b4628a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff66d0d009 _pthread_wqthread + 1035 2 libsystem_pthread.dylib 0x00007fff66d0cbe9 start_wqthread + 13

Thread 7:: JS Watchdog 0 libsystem_kernel.dylib 0x00007fff66b45a16 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff66d0e589 _pthread_cond_wait + 732

Thread 8:: JS Helper 0 libsystem_kernel.dylib 0x00007fff66b45a16 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff66d0e589 _pthread_cond_wait + 732 2 libmozglue.dylib 0x000000010e4ef7cc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration<mozilla::TimeDurationValueCalculator> const&) + 60

Thread 9:: JS Helper 0 libsystem_kernel.dylib 0x00007fff66b45a16 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff66d0e589 _pthread_cond_wait + 732 2 libmozglue.dylib 0x000000010e4ef7cc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration<mozilla::TimeDurationValueCalculator> const&) + 60

Thread 10:: JS Helper 0 libsystem_kernel.dylib 0x00007fff66b45a16 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff66d0e589 _pthread_cond_wait + 732 2 libmozglue.dylib 0x000000010e4ef7cc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration<mozilla::TimeDurationValueCalculator> const&) + 60

Thread 11:: JS Helper 0 libsystem_kernel.dylib 0x00007fff66b45a16 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff66d0e589 _pthread_cond_wait + 732 2 libmozglue.dylib 0x000000010e4ef7cc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration<mozilla::TimeDurationValueCalculator> const&) + 60

5

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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.