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Recover Firefox Sync

Posted

[DELETED]@outlook.com

[DELETED]@outlook.com

Modified by Samuel Santos

Additional System Details

Installed Plug-ins

  • Shockwave Flash 16.0 d0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

FFus3r 50 solutions 757 answers

please NO personal informayion.

I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take:

You are not receiving an email verification email or You are not receiving a password reset email

  1. Please check your spam filters or your spam folder.
  2. Please try to access your email from the webmail client, not your email software.

You have received an email was returned message

Returned Email Message for Firefox Sync

I would recommend checking the following at this point:

  1. Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam.
  2. Add accounts@firefox.com to your address book. This will make it a trusted email.
  3. If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked.

You have received a message that your account has been locked

You Firefox account has been locked

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

'''please NO personal informayion. ''' I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take: '''You are not receiving an email verification email''' or '''You are not receiving a password reset email''' #Please check your spam filters or your spam folder. #Please try to access your email from the webmail client, not your email software. '''You have received an email was returned message''' [[Image:Returned Email Message for Firefox Sync]] I would recommend checking the following at this point: #Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam. #Add accounts@firefox.com to your address book. This will make it a trusted email. #If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked. '''You have received a message that your account has been locked''' [[Image:You Firefox account has been locked]] First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use [https://mzl.la/2E0m0XD this link] to create a request. This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a [[Back up and restore information in Firefox profiles|backup]] of your local profile first and then creating a new Firefox account. '''If there is still a problem''', please feel free to reply to this thread and we can help you the best that we can.
Samuel Santos
  • Moderator
80 solutions 818 answers

Hamlnw1 said

[DELETED]@outlook.com

Hi, sorry, but it is prohibited the disclosure of sensitive data in the forums of SUMO, this because the forums are public and anyone can use this data for misuse. For your safety, I am hiding on some sensitive information that may compromise your security / privacy.

Thank you for your understanding!

''Hamlnw1 [[#question-1233423|said]]'' <blockquote> [DELETED]@outlook.com </blockquote> Hi, sorry, but it is prohibited the disclosure of sensitive data in the forums of SUMO, this because the forums are public and anyone can use this data for misuse. For your safety, I am hiding on some sensitive information that may compromise your security / privacy. Thank you for your understanding!