X
Tap here to go to the mobile version of the site.

Safely share files online with encrypted links that “self-destruct.” Try Firefox Send.

Give hackers a swift kick in the cookies. See if your data has been affected by a breach with Firefox Monitor. Try it now.

Access your history, passwords and open tabs wherever you are with Sync. Connect a second device.

Support Forum

homepage does not load

Posted

When I open any version of Firefox from ver. 60 and up, I get this error message : Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.%snf%.com. If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

I have multiple drives in my system and any of the drives using any of the 50s ver. work fine but even the newest updates gives me the same error message. I use the same (json) bookmark files for all the drives, so nothing is different there. I have tried all the 'fixes' like deleting or renaming the sessions folders and files and that doesn't change anything either. I have tried changing or putting the homepage bookmark in different ways, eg. typing it in, using a bookmark, dragging a bookmark on the home icon and nothing works. After Firefox loads I can click on any bookmark and it will load fine, even the one for my homepage and accessing it by clicking on the home icon will work too. It is just on the initial book up of Firefox, ver. 60 and up. Thanks

When I open any version of Firefox from ver. 60 and up, I get this error message : Hmm. We’re having trouble finding that site. We can’t connect to the server at www.%snf%.com. If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web. I have multiple drives in my system and any of the drives using any of the 50s ver. work fine but even the newest updates gives me the same error message. I use the same (json) bookmark files for all the drives, so nothing is different there. I have tried all the 'fixes' like deleting or renaming the sessions folders and files and that doesn't change anything either. I have tried changing or putting the homepage bookmark in different ways, eg. typing it in, using a bookmark, dragging a bookmark on the home icon and nothing works. After Firefox loads I can click on any bookmark and it will load fine, even the one for my homepage and accessing it by clicking on the home icon will work too. It is just on the initial book up of Firefox, ver. 60 and up. Thanks

Chosen solution

Guess the new version was corrupted. Uninstalled & Reinstalled it and problem was solved. No malware on system, checked regularly.

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

Pkshadow 1072 solutions 14836 answers

Have you deleted the cookies for the site and also your cache and refreshed the browser after doing so. As well as below : https://support.mozilla.org/en-US/kb/remove-websites-awesome-bar-suggestions

Have you tried opening it in other browsers ?

Note : it could be your Security Software as there are several that do weird things to Firefox like : Avast/AVG, Kaspersky, BitDefender and ESET

Have you deleted the cookies for the site and also your cache and refreshed the browser after doing so. As well as below : https://support.mozilla.org/en-US/kb/remove-websites-awesome-bar-suggestions Have you tried opening it in other browsers ? Note : it could be your Security Software as there are several that do weird things to Firefox like : Avast/AVG, Kaspersky, BitDefender and ESET *https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

Question owner

Have cleared 'everything' multiple times. I have no other security on my system except for what comes with Win 10 .

Have cleared 'everything' multiple times. I have no other security on my system except for what comes with Win 10 .
WestEnd
  • Top 10 Contributor
59 solutions 4801 answers

What is the actual home page?

What is the actual home page?

Question owner

Gmail. But it doesn't matter what I make the home page. No matter what I make it, any site at all, I still get the same error message. After the initial log in, I can click on the 'home icon' or anything else and it will load just fine. I also have the same problem with ver 61.0.2 on another drive in the same computer. The bookmarks, the json file, is the same on all the drives. On a drive that uses the earlier ver 54, no problem, same bookmarks and everything loads fine. My system has 5 drives with separate win 10 operating systems. This only happens on 2 of the drives with ver 61 and 61.0.2. I hate to revert back to an earlier version, afraid of people hacking into the system on earlier versions. Thanks for your reply/time.

Gmail. But it doesn't matter what I make the home page. No matter what I make it, any site at all, I still get the same error message. After the initial log in, I can click on the 'home icon' or anything else and it will load just fine. I also have the same problem with ver 61.0.2 on another drive in the same computer. The bookmarks, the json file, is the same on all the drives. On a drive that uses the earlier ver 54, no problem, same bookmarks and everything loads fine. My system has 5 drives with separate win 10 operating systems. This only happens on 2 of the drives with ver 61 and 61.0.2. I hate to revert back to an earlier version, afraid of people hacking into the system on earlier versions. Thanks for your reply/time.

Helpful Reply

Uninstalled & Reinstalled. Solved

Uninstalled & Reinstalled. Solved
Pkshadow 1072 solutions 14836 answers

Hi, after some further searching that address comes up as possible malware, please scan : https://www.malwarebytes.com/

Hi, after some further searching that address comes up as possible malware, please scan : https://www.malwarebytes.com/

Chosen Solution

Guess the new version was corrupted. Uninstalled & Reinstalled it and problem was solved. No malware on system, checked regularly.

Guess the new version was corrupted. Uninstalled & Reinstalled it and problem was solved. No malware on system, checked regularly.
Pkshadow 1072 solutions 14836 answers

Great, please mark your answer as the solution so others can find it. Thanks

Great, please mark your answer as the solution so others can find it. Thanks