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I can access inbox folder only in Outlook. All other folders keep loading.

Posted

About 3 weeks ago, I started having issues with accessing folders in Outlook live. I can get to my Inbox folder, but when I click on sub-folders, it just keeps loading. On occasion, I am able to get in to one or more sub-folders randomly. I uninstalled/reinstalled Firefox, cleared cookies and cache, gone through folders and deleted as much as I could (on another browser, that will let me access those folders). Since I can access these folders via another browser, it appears to be a Firefox issue. Any help is appreciated.

About 3 weeks ago, I started having issues with accessing folders in Outlook live. I can get to my Inbox folder, but when I click on sub-folders, it just keeps loading. On occasion, I am able to get in to one or more sub-folders randomly. I uninstalled/reinstalled Firefox, cleared cookies and cache, gone through folders and deleted as much as I could (on another browser, that will let me access those folders). Since I can access these folders via another browser, it appears to be a Firefox issue. Any help is appreciated.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

WestEnd 60 solutions 5387 answers

Anything that comes from Microsoft is best to use IE or Edge for compatibility issues.

Anything that comes from Microsoft is best to use IE or Edge for compatibility issues.

Question owner

Never had any issues with Outlook via Firefox for the last 5 years or more that I have used that browser. Not sure why there would be a compatibility issue at this late date, unless an update on Windows or Firefox has caused it to be incompatible now.

Never had any issues with Outlook via Firefox for the last 5 years or more that I have used that browser. Not sure why there would be a compatibility issue at this late date, unless an update on Windows or Firefox has caused it to be incompatible now.
WestEnd 60 solutions 5387 answers

Never say never. I use IE only with web outlook because there are specific programming functions that only work in IE.

Never say never. I use IE only with web outlook because there are specific programming functions that only work in IE.