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I can access inbox folder only in Outlook. All other folders keep loading.

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by WestEnd

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About 3 weeks ago, I started having issues with accessing folders in Outlook live. I can get to my Inbox folder, but when I click on sub-folders, it just keeps loading. On occasion, I am able to get in to one or more sub-folders randomly. I uninstalled/reinstalled Firefox, cleared cookies and cache, gone through folders and deleted as much as I could (on another browser, that will let me access those folders). Since I can access these folders via another browser, it appears to be a Firefox issue. Any help is appreciated.

All Replies (3)

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Anything that comes from Microsoft is best to use IE or Edge for compatibility issues.

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Never had any issues with Outlook via Firefox for the last 5 years or more that I have used that browser. Not sure why there would be a compatibility issue at this late date, unless an update on Windows or Firefox has caused it to be incompatible now.

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Never say never. I use IE only with web outlook because there are specific programming functions that only work in IE.