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Firefox crashes

Posted

crash ID bp-3alf0ded-a8cf-4bf697f4-86a580180904

crash ID bp-3alf0ded-a8cf-4bf697f4-86a580180904

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Linux; Android 7.1.1; TONE-m17 Build/V02RT09E) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.86 Mobile Safari/537.36

More Information

Shadow110 1072 solutions 14836 answers

Hi, there is only a few that have the complete address for a non working crash report. Please follow the directions :

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hi, there is only a few that have the complete address for a non working crash report. Please follow the directions : '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.