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I can't recover my firefox account after a long time offline. I know my credentials but system doesn't allow me in!

Posted

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account.

And I know my password, because I always use a Password Manager, so I never forget any login credential.

I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut.

Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account. And I know my password, because I always use a Password Manager, so I never forget any login credential. I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut. Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

More Information

Shadow110 1072 solutions 14836 answers

Hi, if you had themes and are still in use on https://addons.mozilla.org/firefox/ then log in there.

You have logged in now here. We do not have the information your requesting. Volunteer Support knows nothing to help you recover a old account.

Hi, if you had themes and are still in use on https://addons.mozilla.org/firefox/ then log in there. You have logged in now here. We do not have the information your requesting. Volunteer Support knows nothing to help you recover a old account.
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

I called for more help.

I called for more help.