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Getting "connection not secure" at support.mozilla.org ...

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... and every other site I visit (cnn.com, google.com, etc.) How do I fix this, or is an issue with 62.0? I had to use Chrome to even access mozilla.org. I can't get to any website.

... and every other site I visit (cnn.com, google.com, etc.) How do I fix this, or is an issue with 62.0? I had to use Chrome to even access mozilla.org. I can't get to any website.

Chosen solution

There is security software like Avast/AVG, Kaspersky, BitDefender, ESET and some times McAfee that intercept secure connections and send their own certificate or block with their scanners. If you are running any of the above software please check their community forum for a work around to apply settings. Note : below is now a example

These pages are also for the errors you may have besides relating to the above.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 62.0
Build ID: 20180830143136
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko/20100101 Firefox/62.0
OS: Darwin 17.7.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 4/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports Firefox Features
--------------------------------------
Name: Activity Stream
Version: 2018.08.22.1219-93becf29
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 33.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Web Compat
Version: 2.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Security Software
----------------- Type:
Type:
Type:
Graphics
--------
Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine
WebGL 1 Driver Version: 4.1 NVIDIA-10.32.0 355.11.10.10.40.102
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine
WebGL 2 Driver Version: 4.1 NVIDIA-10.32.0 355.11.10.10.40.102
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
GPU #1
Active: Yes
Vendor ID: 0x10de
Device ID: 0x0fd5
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 512
TileWidth: 512
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
Media
-----
Audio Backend: audiounit
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
LogMeIn Remote Sound: LogMeInSoundEngine:0
Internal Speakers: AppleHDAEngineOutput:1B,0,1,1:0
SyncMaster: AppleHDAEngineOutputDP:0,1,0,1,1:0:{2D4C-0613-59444434}
Input Devices
Name: Group
HD Pro Webcam C920: AppleUSBAudioEngine:Unknown Manufacturer:HD Pro Webcam C920:9BD3383F:3
LogMeIn Remote Sound: LogMeInSoundEngine:0
Internal Microphone: AppleHDAEngineInput:1B,0,1,0:1
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20180830143136
browser.startup.homepage_override.buildID: 20180830143136
browser.startup.homepage_override.mstone: 62.0
browser.urlbar.placeholderName: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
extensions.lastAppVersion: 62.0
font.internaluseonly.changed: true
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1536283588
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20180830143136
media.gmp-manager.lastCheck: 1536283587
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1536283746
places.history.expiration.transient_current_max_pages: 121551
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.sandbox.content.tempDirSuffix: bae32fc1-6178-ba4e-9f40-a3dacf996e9a
security.ssl.errorReporting.automatic: true
services.sync.declinedEngines:
signon.importedFromSqlite: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1536283746
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.19
Version in use: 4.19
NSS
Expected minimum version: 3.38
Version in use: 3.38
NSSSMIME
Expected minimum version: 3.38
Version in use: 3.38
NSSSSL
Expected minimum version: 3.38
Version in use: 3.38
NSSUTIL
Expected minimum version: 3.38
Version in use: 3.38
Sandbox
-------
Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

Shadow110 1072 solutions 14836 answers

Chosen Solution

There is security software like Avast/AVG, Kaspersky, BitDefender, ESET and some times McAfee that intercept secure connections and send their own certificate or block with their scanners. If you are running any of the above software please check their community forum for a work around to apply settings. Note : below is now a example

These pages are also for the errors you may have besides relating to the above.

There is security software like Avast/AVG, Kaspersky, BitDefender, ESET and some times McAfee that intercept secure connections and send their own certificate or block with their scanners. If you are running any of the above software please check their community forum for a work around to apply settings. Note : below is now a example *https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products These pages are also for the errors you may have besides relating to the above. *https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message *https://support.mozilla.org/en-US/kb/connection-untrusted-error-message