Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant find the files to back up my passwords in Windows 10; they are not in the profile folder

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by sd33

more options

I am trying to backup my password files ( key4.db and logins.json )

I am looking in the profile folder, and I have selected "show hidden files". Firefox is closed when I do this.

Nothing. Please help!

.... Related Rant - a priority of the devs should make a native import/export function to do this...


Firefox 62 Windows 10

I am trying to backup my password files ( key4.db and logins.json ) I am looking in the profile folder, and I have selected "show hidden files". Firefox is closed when I do this. Nothing. Please help! .... Related Rant - a priority of the devs should make a native import/export function to do this... Firefox 62 Windows 10

Chosen solution

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 👍 1

All Replies (3)

more options
more options

Chosen Solution

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

Problem was I was looking in the appdata/local folder instead of appdata/roaming

thanks cor-el