Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unusual crashes

  • 4 replies
  • 1 has this problem
  • 14 views
  • Last reply by rareliving

more options

I haven't had a firefox crash in a long time, and this one seemed particularly odd because it started out with individual tabs crashing, then the browser, then the same happening again as the browser restored itself. I had since updated Firefox to the version that came out the same day and rebooted and it hasn't yet happened again, but I would like some help diagnosing if this is a deeper issue or just a fluke, as another application (the OSRS game client) seemed to close itself, albeit with no message, alongside Firefox while everything else was stable.

Event viewer showed four application errors listing:

ntdll.exe
nvapi.dll
nvtmmon.exe

As well as ntdll.exe alongside firefox.exe

I am not sure what this means, if those came from outside or inside firefox's operation.

Here are my crash reports related to the incident:

bp-f214e660-8d5d-4d28-9d65-bc4b30180906
bp-89089d16-b8af-4394-9ad3-58aca0180906
bp-9a0cca78-56a0-4173-b7bd-7734a0180906

Thank you for any help.

Modified by cor-el

Chosen solution

I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day

more options

Tyler Downer said

I read one comment from a developer that these crashes are possibly from bad memory. Can you test the RAM in your machine? Memtest 86+ is one tool I often used back in the day

Thank you!

I was able to get memtest86 going (I had bad luck with it in the past) and my ram stick in slot 2 was getting errors out the wazoo. I have to replace both anyway, so I didn't do the full passes on the other stick, but it's definitely nowhere near as damaged as the ram formerly in that slot. I guess I'll replace both sticks soon and run off one stick for now.

It just felt too uncanny for two applications to crash oddly side-by-side like that with application errors in the event viewer never previously recorded on my system. I suppose the bad ram is what did it.

more options

I'm glad you found and fixed the issue! RAM errors can be tricky

more options

Tyler Downer said

I'm glad you found and fixed the issue! RAM errors can be tricky

Here's hoping it's that easy. I'll make an update about if I encounter more issues or not as time goes on, but for now, I'll focus on getting replacement RAM.

Modified by rareliving