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got message that my pc cannot be upgraded to latest firefox because it runs XP, but my pc is running windows 7

Posted

I transferred all my files from an XP machine 2 years ago, to a Windows 7 machine. Don't know why I am getting message that my Firefox can no longer be upgraded -- Firefox seems to think I am still using XP

I transferred all my files from an XP machine 2 years ago, to a Windows 7 machine. Don't know why I am getting message that my Firefox can no longer be upgraded -- Firefox seems to think I am still using XP

Chosen solution

Check that you do not run Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.23
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Express View Browser Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.181.2 for Mozilla browsers
  • Shockwave Flash 30.0 r0
  • 5.1.50907.0

Application

  • Firefox 52.9.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.9.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • uBlock Origin 1.16.20 (uBlock0@raymondhill.net)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 368
  • adapterRAM2:
  • adapterSubsysID: 3047103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 9-8-2011
  • driverDate2:
  • driverVersion: 8.892.0.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'ApzWheelInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D11 vs_4_1 ps_4_1)
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Helpful Reply

It is possible your user agent is corrupted. https://support.mozilla.org/kb/how-reset-default-user-agent-firefox

Once you correct that, ensure that Firefox is not running in compatibility mode for Windows (https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible). You want to make sure Firefox isn't trying to run on Windows XP.

Then, go to www.getfirefox.com and download Firefox 62.

It is possible your user agent is corrupted. https://support.mozilla.org/kb/how-reset-default-user-agent-firefox Once you correct that, ensure that Firefox is not running in compatibility mode for Windows (https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible). You want to make sure Firefox isn't trying to run on Windows XP. Then, go to www.getfirefox.com and download Firefox 62.
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157962 answers

Chosen Solution

Check that you do not run Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Question owner

THANKS FOR THE PROMPT HELP. BASIC PROBLEM WAS THAT FIREFOX WAS RUNNING IN A COMPATABILITY MODE.

THANKS FOR THE PROMPT HELP. BASIC PROBLEM WAS THAT FIREFOX WAS RUNNING IN A COMPATABILITY MODE.
James
  • Moderator
1596 solutions 11250 answers

If you were to get updates it will be to 60.2.0 ESR and not the current Release 62.0

The current Release Firefox 62.0 is at www.mozilla.org/firefox/all/

You may have been running Firefox in Windows XP compatibility mode for a while as to why you have 52.9.0esr as Firefox 53.0 and later Requires Windows 7 or later.

If you were to get updates it will be to 60.2.0 ESR and not the current Release 62.0 The current Release Firefox 62.0 is at www.mozilla.org/firefox/all/ You may have been running Firefox in Windows XP compatibility mode for a while as to why you have 52.9.0esr as Firefox 53.0 and later Requires Windows 7 or later.

Modified by James

Question owner

Thank you, James. I got a similar answer earlier today, and after removing any compatability check-offs was able to download the latest version.

Thank you, James. I got a similar answer earlier today, and after removing any compatability check-offs was able to download the latest version.