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STOP ID CHECK ON FIREFOX

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How do I stop the annoying ID check at the start of FireFox?

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LAURELJOAN said

When I open firefox a box comes up that says it Wants an , ID check then it sends a message to my cell phone that asks if I am trying to use Firefox. I have to tap that and a screen comes up with a green round box. I tap the green spot on the I phone then the screen on that computer puts up a bod that wants a code. The code is sent to toe computer then the computer says It’s ok to log in.

Just a guess, but that sounds like a laptop and the location of that laptop is different than the last time that laptop & Firefox was used, along with using the Sync service. And that log in is for Sync and based upon a different location.

IOW, the laptop is located where it is expected to be based upon the last use.

Is that the situation?

Or am I reading too much into what you said?

Read this answer in context 👍 0

All Replies (9)

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What do you mean by an ID check? Can you tell us exactly what you see?

Also, please update to Firefox 62. Update Firefox to the latest release

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When I open firefox a box comes up that says it Wants an , ID check then it sends a message to my cell phone that asks if I am trying to use Firefox. I have to tap that and a screen comes up with a green round box. I tap the green spot on the I phone then the screen on that computer puts up a bod that wants a code. The code is sent to toe computer then the computer says It’s ok to log in.

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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Did you get the long explanation that I just sent?

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Yes I did, however I'm still not clear on what you're seeing, so a screenshot will help better understand what the issue is. It doesn't seem to be a Firefox message so I want to see where the message is coming from.

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Also, taking a look through your extensions, You appear to have some that are possibly malicious. Please go to www.malwarebytes.com, and download and install Malwarebytes (it's free). run a scan and remove anything it finds.

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Are you using Sync with 2FA (two-factor authentication)?

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Hi LAURELJOAN, you don't need to sign in to use Firefox for browsing, so let's see if we can figure out why you get that prompt. Can you tell whether it's:

  • a prompt to sign into your Firefox Account (an account used with the Sync service)
  • a prompt required by your home/startup page to log into the page

One way to see what is affected is to cancel that prompt without doing the "two-factor authentication" and see what you can do after that.

If it's still a mystery, a picture (screenshot) might be worth 1000 words in getting more specific.

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Chosen Solution

LAURELJOAN said

When I open firefox a box comes up that says it Wants an , ID check then it sends a message to my cell phone that asks if I am trying to use Firefox. I have to tap that and a screen comes up with a green round box. I tap the green spot on the I phone then the screen on that computer puts up a bod that wants a code. The code is sent to toe computer then the computer says It’s ok to log in.

Just a guess, but that sounds like a laptop and the location of that laptop is different than the last time that laptop & Firefox was used, along with using the Sync service. And that log in is for Sync and based upon a different location.

IOW, the laptop is located where it is expected to be based upon the last use.

Is that the situation?

Or am I reading too much into what you said?