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How do I get Mozilla Support to unlock my synch account?

Posted

Account locked due to email domain issue. Fixed now, but Synch still locked. Would very much like Synch unlocked.

Account locked due to email domain issue. Fixed now, but Synch still locked. Would very much like Synch unlocked.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 106
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.161.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 30.0 r0
  • 5.1.50907.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Shadow110 1072 solutions 14836 answers

Separate - do you need both of these ? ActiveTouch General Plugin Container Version 106 ActiveTouch General Plugin Container Version 105

Is there a issue with the other device that is connected to Sync as you do not mention a 2nd Device. fyi : Sync is not a backup service and you will loose your info if not syncing. Sync does not replace backups :

Please note the above if it applies to you.

Please follow instructions here and ignore all of the Support Article except Bold. Make a Bugzilla Account explain, give URL to this question then follow the last part to get a Supervisor to look at it. Note this can be quick or several days :

''Separate'' - do you need both of these ? ActiveTouch General Plugin Container Version 106 ActiveTouch General Plugin Container Version 105 Is there a issue with the other device that is connected to Sync as you do not mention a 2nd Device. fyi : Sync is not a backup service and you will loose your info if not syncing. Sync does not replace backups : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Please note the above if it applies to you. Please follow instructions here and ignore all of the Support Article except Bold. Make a Bugzilla Account explain, give URL to this question then follow the last part to get a Supervisor to look at it. Note this can be quick or several days : *https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq