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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by Shadow110

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Firefox will usually 'freeze' and become unresponsive "(not responding)" which is very annoying as I need it to work constantly as I record live radio station streams. I have a long list of crash reports but still seems to be crashing.

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Hi, please send the last 5 Crash Reports if they are current only. Do not send them if they are shutdown kill crashes where you have had to force Firefox to close.

  • Please Include the bp-

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.