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Firefox crashes

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Report ID Date Crashed 5d393dc5-b6a8-476b-8ce6-a5a148fa704b 8/12/2018 12:20 PM c205baef-b850-4a41-9bbd-3626698a0e10 8/12/2018 12:20 PM d9bccb07-e0b6-4c3d-a63e-ba3476742b67 8/12/2018 12:20 PM 672b2cc5-cc6c-40a1-8e1d-9871be78d6c0 8/12/2018 12:15 PM 29bbf157-0b56-4954-b1ae-d610cadda845 8/12/2018 12:15 PM ca4ffcef-7bc4-4d06-ad0b-2848644dec12 8/12/2018 12:15 PM 9968a2a4-28f8-4188-919d-922330b15fef 8/12/2018 11:59 AM f1921e9b-ff81-4e8f-bacf-1ad1c491311f 8/12/2018 11:54 AM d897fd68-8daf-49a9-aa32-2aec0ab0aed6 8/12/2018 11:54 AM ef347117-e3e8-408d-967a-7daca37ceede 8/12/2018 11:32 AM 152fb316-751d-4858-bfe6-c8e6b1fc985c 8/12/2018 11:29 AM c3e95429-c402-4b66-8d9d-169556ca97cf 8/12/2018 11:29 AM 85e4489c-68e6-48f2-806b-3f2d9abd16fc 8/12/2018 11:28 AM 6df02b31-4356-4d54-b592-efa0a4cac9e3 8/12/2018 11:28 AM 9ff42bab-ce6f-42b1-8df3-b848fe494974 8/12/2018 11:23 AM f3f03b95-1d56-4449-a111-fdbcf0ee8adc 8/12/2018 11:21 AM 9a03f090-da20-4e2a-bcb1-6f777fd4805b 8/12/2018 11:21 AM

I have done everything you suggested online. I even completely removed firefox, re-installed it, scanned for maleware, opened the firewall to firefox etc etc. Everything listed to do for crashes. This has been a problem for months. I am going to have to give up on firefox and I really don't want to. Please help

Report ID Date Crashed 5d393dc5-b6a8-476b-8ce6-a5a148fa704b 8/12/2018 12:20 PM c205baef-b850-4a41-9bbd-3626698a0e10 8/12/2018 12:20 PM d9bccb07-e0b6-4c3d-a63e-ba3476742b67 8/12/2018 12:20 PM 672b2cc5-cc6c-40a1-8e1d-9871be78d6c0 8/12/2018 12:15 PM 29bbf157-0b56-4954-b1ae-d610cadda845 8/12/2018 12:15 PM ca4ffcef-7bc4-4d06-ad0b-2848644dec12 8/12/2018 12:15 PM 9968a2a4-28f8-4188-919d-922330b15fef 8/12/2018 11:59 AM f1921e9b-ff81-4e8f-bacf-1ad1c491311f 8/12/2018 11:54 AM d897fd68-8daf-49a9-aa32-2aec0ab0aed6 8/12/2018 11:54 AM ef347117-e3e8-408d-967a-7daca37ceede 8/12/2018 11:32 AM 152fb316-751d-4858-bfe6-c8e6b1fc985c 8/12/2018 11:29 AM c3e95429-c402-4b66-8d9d-169556ca97cf 8/12/2018 11:29 AM 85e4489c-68e6-48f2-806b-3f2d9abd16fc 8/12/2018 11:28 AM 6df02b31-4356-4d54-b592-efa0a4cac9e3 8/12/2018 11:28 AM 9ff42bab-ce6f-42b1-8df3-b848fe494974 8/12/2018 11:23 AM f3f03b95-1d56-4449-a111-fdbcf0ee8adc 8/12/2018 11:21 AM 9a03f090-da20-4e2a-bcb1-6f777fd4805b 8/12/2018 11:21 AM I have done everything you suggested online. I even completely removed firefox, re-installed it, scanned for maleware, opened the firewall to firefox etc etc. Everything listed to do for crashes. This has been a problem for months. I am going to have to give up on firefox and I really don't want to. Please help
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5085 solutions 22555 answers

hi, could you also provide a handful of crash report ids from the submitted section of about:crashes please?

hi, could you also provide a handful of crash report ids from the submitted section of about:crashes please?
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FredMcD
  • Top 10 Contributor
3684 solutions 50642 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

They are in the list I copied and pasted in my initial post. The spacing is not there to separate the IDs but there is a list of all of them from 11 AM onward. I am pasting them here again Report ID Date Crashed 5d393dc5-b6a8-476b-8ce6-a5a148fa704b 8/12/2018 12:20 PM c205baef-b850-4a41-9bbd-3626698a0e10 8/12/2018 12:20 PM d9bccb07-e0b6-4c3d-a63e-ba3476742b67 8/12/2018 12:20 PM 672b2cc5-cc6c-40a1-8e1d-9871be78d6c0 8/12/2018 12:15 PM 29bbf157-0b56-4954-b1ae-d610cadda845 8/12/2018 12:15 PM ca4ffcef-7bc4-4d06-ad0b-2848644dec12 8/12/2018 12:15 PM 9968a2a4-28f8-4188-919d-922330b15fef 8/12/2018 11:59 AM f1921e9b-ff81-4e8f-bacf-1ad1c491311f 8/12/2018 11:54 AM d897fd68-8daf-49a9-aa32-2aec0ab0aed6 8/12/2018 11:54 AM ef347117-e3e8-408d-967a-7daca37ceede 8/12/2018 11:32 AM 152fb316-751d-4858-bfe6-c8e6b1fc985c 8/12/2018 11:29 AM c3e95429-c402-4b66-8d9d-169556ca97cf 8/12/2018 11:29 AM 85e4489c-68e6-48f2-806b-3f2d9abd16fc 8/12/2018 11:28 AM 6df02b31-4356-4d54-b592-efa0a4cac9e3 8/12/2018 11:28 AM 9ff42bab-ce6f-42b1-8df3-b848fe494974 8/12/2018 11:23 AM f3f03b95-1d56-4449-a111-fdbcf0ee8adc 8/12/2018 11:21 AM 9a03f090-da20-4e2a-bcb1-6f777fd4805b 8/12/2018 11:21 AM

They are in the list I copied and pasted in my initial post. The spacing is not there to separate the IDs but there is a list of all of them from 11 AM onward. I am pasting them here again Report ID Date Crashed 5d393dc5-b6a8-476b-8ce6-a5a148fa704b 8/12/2018 12:20 PM c205baef-b850-4a41-9bbd-3626698a0e10 8/12/2018 12:20 PM d9bccb07-e0b6-4c3d-a63e-ba3476742b67 8/12/2018 12:20 PM 672b2cc5-cc6c-40a1-8e1d-9871be78d6c0 8/12/2018 12:15 PM 29bbf157-0b56-4954-b1ae-d610cadda845 8/12/2018 12:15 PM ca4ffcef-7bc4-4d06-ad0b-2848644dec12 8/12/2018 12:15 PM 9968a2a4-28f8-4188-919d-922330b15fef 8/12/2018 11:59 AM f1921e9b-ff81-4e8f-bacf-1ad1c491311f 8/12/2018 11:54 AM d897fd68-8daf-49a9-aa32-2aec0ab0aed6 8/12/2018 11:54 AM ef347117-e3e8-408d-967a-7daca37ceede 8/12/2018 11:32 AM 152fb316-751d-4858-bfe6-c8e6b1fc985c 8/12/2018 11:29 AM c3e95429-c402-4b66-8d9d-169556ca97cf 8/12/2018 11:29 AM 85e4489c-68e6-48f2-806b-3f2d9abd16fc 8/12/2018 11:28 AM 6df02b31-4356-4d54-b592-efa0a4cac9e3 8/12/2018 11:28 AM 9ff42bab-ce6f-42b1-8df3-b848fe494974 8/12/2018 11:23 AM f3f03b95-1d56-4449-a111-fdbcf0ee8adc 8/12/2018 11:21 AM 9a03f090-da20-4e2a-bcb1-6f777fd4805b 8/12/2018 11:21 AM
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FredMcD
  • Top 10 Contributor
3684 solutions 50642 answers

Those reports were not submitted to Mozilla. Please follow the directions in my previous post.

If any reports do not have BP-

Those reports were not submitted to Mozilla. Please follow the directions in my previous post. ''If any reports do not have BP-''
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Question owner

Submitted Crash Reports Report ID Date Submitted bp-e3667988-9000-421c-8df7-5ecf71180812 8/12/2018 11:32 AM bp-4048cdaf-a2c7-48e7-86e7-f85341180806 8/6/2018 8:37 AM bp-3f11f8ef-e8e0-44b3-97dc-8c0390180803 8/3/2018 4:18 PM bp-59a5c387-5094-45bf-918f-02bb51180730 7/29/2018 6:54 PM bp-ef6a0763-eec1-4895-a4b4-77eef1180730 7/29/2018 6:51 PM bp-d4c96f56-accc-4656-9b9f-5ef5c1180725 7/25/2018 3:59 PM bp-babb6831-2ef1-4ccd-a172-fdc9e1180722 7/22/2018 12:57 PM bp-299423ed-4e91-4ef2-b4a9-3ac5d1180721 7/21/2018 10:54 AM bp-43ed938b-6c16-4303-83ea-b74321180716 7/15/2018 10:31 PM bp-3174c4b9-86b7-4d8f-bf86-82c481180630 6/30/2018 12:55 PM bp-b31667f8-6fb1-48c4-8bdd-c12361180629 6/29/2018 8:46 AM bp-2fc30517-a3fe-47f7-b4b0-780520180624 6/24/2018 11:31 AM bp-0584ae31-51e0-4cd6-995b-6d5b31180624 6/24/2018 11:30 AM bp-1239dc38-8acd-4c5a-9315-df5e01180624 6/24/2018 8:32 AM bp-6c07f4e0-1802-4f8e-b5b7-83af41180624 6/24/2018 7:08 AM bp-9f065608-f60b-4e61-99ed-209071180622 6/22/2018 10:08 AM bp-02313a9f-6601-4e1b-a321-8eb560180622 6/22/2018 7:49 AM bp-2d7a99c2-cd5f-4946-8c4d-6f43a1180622 6/21/2018 7:18 PM bp-7a24c5e5-c7e8-423d-a475-4ca7c0180618 6/18/2018 4:16 PM bp-eea13807-1db8-4ede-bc67-d2c4c0180616 6/16/2018 7:29 AM bp-75092df6-20a4-4bcb-97a0-5e9561180614 6/13/2018 11:29 PM bp-6057677b-c139-4735-8625-90dbb1180608 6/8/2018 2:27 PM bp-ea5a90e5-5259-45b5-8ab2-6be8d0180608 6/8/2018 2:25 PM bp-14baaaf6-8b62-46fe-af7d-f987b1180604 6/4/2018 4:05 PM bp-97adc6aa-6d47-463c-85dc-bb3a50180603 6/3/2018 1:10 PM bp-b6161eb0-8cbb-42f6-bce7-0bf331180603 6/3/2018 1:10 PM bp-84a19d0a-8899-4bb3-9b71-428df0180603 6/3/2018 1:01 PM bp-c55c9dde-cb16-47d7-8362-741ea1180517 5/16/2018 5:54 PM bp-fcd023d8-f48e-4609-b407-9fda31180515 5/15/2018 9:50 AM bp-c6bc7471-5b25-476f-8572-071391180515 5/15/2018 8:15 AM bp-5fb56d37-7fa4-4f1c-85c7-15e580180513 5/13/2018 12:21 PM bp-0c7d36d8-e4ed-4dee-9401-36ec40180513 5/13/2018 12:20 PM bp-e90e5d91-a022-4fbb-976d-101541180512 5/11/2018 9:15 PM bp-621ad6a0-a6bf-4405-9efa-5fee41180510 5/10/2018 3:42 PM bp-e4e6ec00-fb7a-42c2-8ed0-e10a51180427 4/27/2018 7:21 AM bp-7b046489-726b-4758-9c07-821a41180125 1/25/2018 2:55 PM bp-2d389885-861e-42c7-b2db-2f9c31171012 10/11/2017 10:40 PM bp-79635ead-7afd-4222-9299-095401170924 9/24/2017 9:49 AM bp-f99fba19-23fa-40dc-a103-811b31170924 9/24/2017 9:49 AM bp-88f0f200-91c0-4bc9-8a50-760781170506 5/6/2017 9:58 AM bp-e6c2ff12-0427-48c7-be14-18e6b2170409 4/9/2017 9:23 AM bp-b7999554-6b4f-415d-8ae7-ba7f32160925 9/24/2016 8:49 PM bp-d46748b5-f298-446a-a282-e42f02160607 6/6/2016 5:34 PM bp-3df43f6b-b5ff-4905-a73d-bad692160607 6/6/2016 5:34 PM bp-d4e8e567-bf02-40d1-ba04-6f9342160607 6/6/2016 5:05 PM bp-e8f6f25f-ddea-4e91-b047-902f82160607 6/6/2016 5:05 PM bp-ac675c22-8fe8-424a-879a-2a9592160604 6/4/2016 1:19 PM bp-86913279-9cf7-4b96-92c4-217c42160526 5/26/2016 12:56 PM bp-a44b4d78-3951-4c07-b290-cd8f02160511 5/11/2016 12:57 PM bp-c344a491-1fe4-4e10-b03f-27ff62160428 4/28/2016 8:15 AM bp-dfc1d2cf-2ecb-45c0-ac5f-8a7d02160417 4/17/2016 9:50 AM bp-87b32da7-699e-4aca-ba1f-025142160406 4/5/2016 5:11 PM bp-bbff324a-bda3-49a8-bcc2-b838c2160403 4/3/2016 10:55 AM bp-bad29abf-9ece-41e4-9159-c006e2160314 3/14/2016 12:38 PM bp-6ad62f47-d7c8-407e-89c4-ecf232160309 3/8/2016 6:10 PM bp-17fdb14c-a1db-4db8-9007-ae63e2160309 3/8/2016 6:04 PM bp-d83edb17-38e9-4fa7-a2d7-1005c2160228 2/28/2016 12:30 PM bp-07bf7fbd-f01e-44c2-af75-532032160126 1/25/2016 5:05 PM bp-ee9ecbbd-2fbf-4bb2-9a01-1eaae2160124 1/23/2016 5:33 PM bp-3de30383-8051-4fc7-a952-7f1d92160118 1/17/2016 4:39 PM bp-1612ec49-9c8b-49b5-8701-835a42160112 1/11/2016 5:01 PM bp-895d6990-dc93-4b1b-a173-e9c652160108 1/7/2016 9:29 PM bp-f16e53d1-1cd6-43d2-b066-edbb82160108 1/7/2016 9:19 PM bp-b4984a3c-750c-49e7-802a-bd6a42151222 12/21/2015 4:32 PM bp-485c8c2c-7783-441f-b950-18e112151219 12/18/2015 5:41 PM bp-1034fbb8-bb4b-4061-adf2-1dd1a2151219 12/18/2015 4:29 PM bp-f1df258d-a7d1-4956-acd5-839f72151203 12/3/2015 2:42 PM bp-ceb3d5aa-d723-42ca-8810-4bdb02151201 11/30/2015 8:00 PM bp-ff662e6b-5a8c-4eb3-b89d-dbb012151201 11/30/2015 5:39 PM bp-134cb0a6-4336-46da-924b-caa3b2151201 11/30/2015 5:27 PM bp-20ce77c8-f9e4-4c8a-9855-44f9c2151130 11/29/2015 7:37 PM bp-e4677d24-1c58-4339-80e8-fba612151130 11/29/2015 7:12 PM bp-ec52b42a-2416-4b54-a537-ddb2c2151127 11/27/2015 1:33 PM bp-701a3f10-d6b6-403e-b24a-179862151119 11/18/2015 8:44 PM bp-6634d806-c24b-45bb-affa-b18362151117 11/17/2015 12:15 PM bp-be462303-66a8-4d7a-a8f6-990f92151117 11/16/2015 4:54 PM bp-4d8e224f-d75f-42c3-8657-32e612151108 11/8/2015 1:01 PM bp-c07b4b41-f1b6-436b-b0ef-aa57b2151107 11/6/2015 5:34 PM bp-f10f79eb-5d59-47ac-8d3d-d36d82151105 11/5/2015 2:14 PM bp-c0912a8e-f8a6-46d1-b5f2-17a0a2151105 11/4/2015 4:13 PM bp-cd121051-1e06-4ee2-ba55-393a02151104 11/4/2015 10:08 AM bp-688b48b8-6682-4c60-a629-3abf62151014 10/13/2015 7:06 PM bp-9f1616f0-6288-4b1d-80e3-274e12150417 4/17/2015 9:46 AM bp-55d15e1a-b70f-4ab1-8672-4290d2150411 4/10/2015 8:32 PM bp-ef8448f3-3f9d-46fe-b9c4-c91062150410 4/9/2015 6:32 PM bp-9848f1c2-32b0-454d-b432-8e9002150410 4/9/2015 6:21 PM bp-2e7589be-aaf9-4f9c-bb7b-f81362150410 4/9/2015 5:41 PM bp-c4c12c0c-2e0b-4827-a4de-4fb9e2150409 4/9/2015 3:45 PM bp-0a128aa4-2513-4620-9292-938392150409 4/9/2015 3:44 PM bp-405c4e79-b090-4d9a-99cf-946a52150409 4/9/2015 3:44 PM bp-927f7dd0-2972-4884-8d53-98aae2150406 4/6/2015 10:30 AM bp-c6db6c74-78a7-4701-879d-ac5272141031 10/31/2014 10:41 AM bp-72c1a33d-116f-4411-bb40-f1cea2141031 10/31/2014 10:39 AM bp-f0c2a3cb-0ec9-4be2-aea7-d7ef02141031 10/31/2014 10:39 AM

Submitted Crash Reports Report ID Date Submitted bp-e3667988-9000-421c-8df7-5ecf71180812 8/12/2018 11:32 AM bp-4048cdaf-a2c7-48e7-86e7-f85341180806 8/6/2018 8:37 AM bp-3f11f8ef-e8e0-44b3-97dc-8c0390180803 8/3/2018 4:18 PM bp-59a5c387-5094-45bf-918f-02bb51180730 7/29/2018 6:54 PM bp-ef6a0763-eec1-4895-a4b4-77eef1180730 7/29/2018 6:51 PM bp-d4c96f56-accc-4656-9b9f-5ef5c1180725 7/25/2018 3:59 PM bp-babb6831-2ef1-4ccd-a172-fdc9e1180722 7/22/2018 12:57 PM bp-299423ed-4e91-4ef2-b4a9-3ac5d1180721 7/21/2018 10:54 AM bp-43ed938b-6c16-4303-83ea-b74321180716 7/15/2018 10:31 PM bp-3174c4b9-86b7-4d8f-bf86-82c481180630 6/30/2018 12:55 PM bp-b31667f8-6fb1-48c4-8bdd-c12361180629 6/29/2018 8:46 AM bp-2fc30517-a3fe-47f7-b4b0-780520180624 6/24/2018 11:31 AM bp-0584ae31-51e0-4cd6-995b-6d5b31180624 6/24/2018 11:30 AM bp-1239dc38-8acd-4c5a-9315-df5e01180624 6/24/2018 8:32 AM bp-6c07f4e0-1802-4f8e-b5b7-83af41180624 6/24/2018 7:08 AM bp-9f065608-f60b-4e61-99ed-209071180622 6/22/2018 10:08 AM bp-02313a9f-6601-4e1b-a321-8eb560180622 6/22/2018 7:49 AM bp-2d7a99c2-cd5f-4946-8c4d-6f43a1180622 6/21/2018 7:18 PM bp-7a24c5e5-c7e8-423d-a475-4ca7c0180618 6/18/2018 4:16 PM bp-eea13807-1db8-4ede-bc67-d2c4c0180616 6/16/2018 7:29 AM bp-75092df6-20a4-4bcb-97a0-5e9561180614 6/13/2018 11:29 PM bp-6057677b-c139-4735-8625-90dbb1180608 6/8/2018 2:27 PM bp-ea5a90e5-5259-45b5-8ab2-6be8d0180608 6/8/2018 2:25 PM bp-14baaaf6-8b62-46fe-af7d-f987b1180604 6/4/2018 4:05 PM bp-97adc6aa-6d47-463c-85dc-bb3a50180603 6/3/2018 1:10 PM bp-b6161eb0-8cbb-42f6-bce7-0bf331180603 6/3/2018 1:10 PM bp-84a19d0a-8899-4bb3-9b71-428df0180603 6/3/2018 1:01 PM bp-c55c9dde-cb16-47d7-8362-741ea1180517 5/16/2018 5:54 PM bp-fcd023d8-f48e-4609-b407-9fda31180515 5/15/2018 9:50 AM bp-c6bc7471-5b25-476f-8572-071391180515 5/15/2018 8:15 AM bp-5fb56d37-7fa4-4f1c-85c7-15e580180513 5/13/2018 12:21 PM bp-0c7d36d8-e4ed-4dee-9401-36ec40180513 5/13/2018 12:20 PM bp-e90e5d91-a022-4fbb-976d-101541180512 5/11/2018 9:15 PM bp-621ad6a0-a6bf-4405-9efa-5fee41180510 5/10/2018 3:42 PM bp-e4e6ec00-fb7a-42c2-8ed0-e10a51180427 4/27/2018 7:21 AM bp-7b046489-726b-4758-9c07-821a41180125 1/25/2018 2:55 PM bp-2d389885-861e-42c7-b2db-2f9c31171012 10/11/2017 10:40 PM bp-79635ead-7afd-4222-9299-095401170924 9/24/2017 9:49 AM bp-f99fba19-23fa-40dc-a103-811b31170924 9/24/2017 9:49 AM bp-88f0f200-91c0-4bc9-8a50-760781170506 5/6/2017 9:58 AM bp-e6c2ff12-0427-48c7-be14-18e6b2170409 4/9/2017 9:23 AM bp-b7999554-6b4f-415d-8ae7-ba7f32160925 9/24/2016 8:49 PM bp-d46748b5-f298-446a-a282-e42f02160607 6/6/2016 5:34 PM bp-3df43f6b-b5ff-4905-a73d-bad692160607 6/6/2016 5:34 PM bp-d4e8e567-bf02-40d1-ba04-6f9342160607 6/6/2016 5:05 PM bp-e8f6f25f-ddea-4e91-b047-902f82160607 6/6/2016 5:05 PM bp-ac675c22-8fe8-424a-879a-2a9592160604 6/4/2016 1:19 PM bp-86913279-9cf7-4b96-92c4-217c42160526 5/26/2016 12:56 PM bp-a44b4d78-3951-4c07-b290-cd8f02160511 5/11/2016 12:57 PM bp-c344a491-1fe4-4e10-b03f-27ff62160428 4/28/2016 8:15 AM bp-dfc1d2cf-2ecb-45c0-ac5f-8a7d02160417 4/17/2016 9:50 AM bp-87b32da7-699e-4aca-ba1f-025142160406 4/5/2016 5:11 PM bp-bbff324a-bda3-49a8-bcc2-b838c2160403 4/3/2016 10:55 AM bp-bad29abf-9ece-41e4-9159-c006e2160314 3/14/2016 12:38 PM bp-6ad62f47-d7c8-407e-89c4-ecf232160309 3/8/2016 6:10 PM bp-17fdb14c-a1db-4db8-9007-ae63e2160309 3/8/2016 6:04 PM bp-d83edb17-38e9-4fa7-a2d7-1005c2160228 2/28/2016 12:30 PM bp-07bf7fbd-f01e-44c2-af75-532032160126 1/25/2016 5:05 PM bp-ee9ecbbd-2fbf-4bb2-9a01-1eaae2160124 1/23/2016 5:33 PM bp-3de30383-8051-4fc7-a952-7f1d92160118 1/17/2016 4:39 PM bp-1612ec49-9c8b-49b5-8701-835a42160112 1/11/2016 5:01 PM bp-895d6990-dc93-4b1b-a173-e9c652160108 1/7/2016 9:29 PM bp-f16e53d1-1cd6-43d2-b066-edbb82160108 1/7/2016 9:19 PM bp-b4984a3c-750c-49e7-802a-bd6a42151222 12/21/2015 4:32 PM bp-485c8c2c-7783-441f-b950-18e112151219 12/18/2015 5:41 PM bp-1034fbb8-bb4b-4061-adf2-1dd1a2151219 12/18/2015 4:29 PM bp-f1df258d-a7d1-4956-acd5-839f72151203 12/3/2015 2:42 PM bp-ceb3d5aa-d723-42ca-8810-4bdb02151201 11/30/2015 8:00 PM bp-ff662e6b-5a8c-4eb3-b89d-dbb012151201 11/30/2015 5:39 PM bp-134cb0a6-4336-46da-924b-caa3b2151201 11/30/2015 5:27 PM bp-20ce77c8-f9e4-4c8a-9855-44f9c2151130 11/29/2015 7:37 PM bp-e4677d24-1c58-4339-80e8-fba612151130 11/29/2015 7:12 PM bp-ec52b42a-2416-4b54-a537-ddb2c2151127 11/27/2015 1:33 PM bp-701a3f10-d6b6-403e-b24a-179862151119 11/18/2015 8:44 PM bp-6634d806-c24b-45bb-affa-b18362151117 11/17/2015 12:15 PM bp-be462303-66a8-4d7a-a8f6-990f92151117 11/16/2015 4:54 PM bp-4d8e224f-d75f-42c3-8657-32e612151108 11/8/2015 1:01 PM bp-c07b4b41-f1b6-436b-b0ef-aa57b2151107 11/6/2015 5:34 PM bp-f10f79eb-5d59-47ac-8d3d-d36d82151105 11/5/2015 2:14 PM bp-c0912a8e-f8a6-46d1-b5f2-17a0a2151105 11/4/2015 4:13 PM bp-cd121051-1e06-4ee2-ba55-393a02151104 11/4/2015 10:08 AM bp-688b48b8-6682-4c60-a629-3abf62151014 10/13/2015 7:06 PM bp-9f1616f0-6288-4b1d-80e3-274e12150417 4/17/2015 9:46 AM bp-55d15e1a-b70f-4ab1-8672-4290d2150411 4/10/2015 8:32 PM bp-ef8448f3-3f9d-46fe-b9c4-c91062150410 4/9/2015 6:32 PM bp-9848f1c2-32b0-454d-b432-8e9002150410 4/9/2015 6:21 PM bp-2e7589be-aaf9-4f9c-bb7b-f81362150410 4/9/2015 5:41 PM bp-c4c12c0c-2e0b-4827-a4de-4fb9e2150409 4/9/2015 3:45 PM bp-0a128aa4-2513-4620-9292-938392150409 4/9/2015 3:44 PM bp-405c4e79-b090-4d9a-99cf-946a52150409 4/9/2015 3:44 PM bp-927f7dd0-2972-4884-8d53-98aae2150406 4/6/2015 10:30 AM bp-c6db6c74-78a7-4701-879d-ac5272141031 10/31/2014 10:41 AM bp-72c1a33d-116f-4411-bb40-f1cea2141031 10/31/2014 10:39 AM bp-f0c2a3cb-0ec9-4be2-aea7-d7ef02141031 10/31/2014 10:39 AM
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Pkshadow
  • Top 10 Contributor
974 solutions 13169 answers

Video Card Drivers. Please go to your maker of your Video Card and download the newest driver available (which maybe very old). Uninstall your drivers then reinstall. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Video Card Drivers. Please go to your maker of your Video Card and download the newest driver available (which maybe very old). Uninstall your drivers then reinstall. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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FredMcD
  • Top 10 Contributor
3684 solutions 50642 answers

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-e3667988-9000-421c-8df7-5ecf71180812 bp-bp-4048cdaf-a2c7-48e7-86e7-f85341180806 bp-3f11f8ef-e8e0-44b3-97dc-8c0390180803

Signature: @0x0 | dlumd64.dll@0x23858

dlumd64.dll = DisplayLink Core Software

igd10umd64.dll = intel graphics driver or used to handle the startup services of Immunet Virus Removal ++++++++++++++++++++++++++++++++++++++++ Note: The other reports look like these

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-e3667988-9000-421c-8df7-5ecf71180812 bp-bp-4048cdaf-a2c7-48e7-86e7-f85341180806 bp-3f11f8ef-e8e0-44b3-97dc-8c0390180803 Signature: @0x0 | dlumd64.dll@0x23858 dlumd64.dll = DisplayLink Core Software igd10umd64.dll = intel graphics driver or used to handle the startup services of Immunet Virus Removal ++++++++++++++++++++++++++++++++++++++++ Note: The other reports look like these
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Question owner

Sorry your answer does not work. First of all the driver I have is the latest driver. In addition I updated all other hardware and software and nothing has changed a bit with firefox. Any other solid ideas?

Sorry your answer does not work. First of all the driver I have is the latest driver. In addition I updated all other hardware and software and nothing has changed a bit with firefox. Any other solid ideas?
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