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The latest update removed all my 1100 bookmarks and trying to restore them throws an error.

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The latest update removed all my 1100 bookmarks and trying to restore them throws an error. The error message is "Unable to process the backup file."

The latest update removed all my 1100 bookmarks and trying to restore them throws an error. The error message is "Unable to process the backup file."

Chosen solution

I reinstalled Firefox and it fixed the issue.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • Firefox 52.3.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.3.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • LastPass: Free Password Manager 4.16.2.1 (support@lastpass.com)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat 18.0.8 (web2pdfextension.17@acrobat.adobe.com) (Inactive)
  • Firebug 2.0.19 (firebug@software.joehewitt.com) (Inactive)
  • Pinterest Save Button 3.0.98 (jid1-YcMV6ngYmQRA2w@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2b1b103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 11-10-2016
  • driverDate2:
  • driverVersion: 20.19.15.4549
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Pkshadow 1069 solutions 14836 answers

What format are they in ? See : https://support.mozilla.org/en-US/questions/1198515

What format are they in ? See : https://support.mozilla.org/en-US/questions/1198515
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Pkshadow 1069 solutions 14836 answers

Note current version is 52.9.0

Note current version is 52.9.0
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Question owner

I don't know -- I don't know where to find them outside of the list here... (see image)

I don't know -- I don't know where to find them outside of the list here... (see image)
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Question owner

Mine says 52.3.0

It updated automatically to this today. The icon on my taskbar was gone and after I closed my browser, I opened it again a little while later and everything was gone.

Mine says 52.3.0 It updated automatically to this today. The icon on my taskbar was gone and after I closed my browser, I opened it again a little while later and everything was gone.
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Question owner

(I opened it later from the start menu directly, rather than my taskbar, since that icon no longer worked)

(I opened it later from the start menu directly, rather than my taskbar, since that icon no longer worked)
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cor-el
  • Top 10 Contributor
  • Moderator
16606 solutions 149997 answers

You usually get this error when the places.sqlite database file (bookmarks and history) is corrupted.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
    close and restart Firefox in case errors are reported and retry

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You usually get this error when the places.sqlite database file (bookmarks and history) is corrupted. You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page<br>close and restart Firefox in case errors are reported and retry See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Chosen Solution

I reinstalled Firefox and it fixed the issue.

I reinstalled Firefox and it fixed the issue.
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