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Thunderbird can't find address books or stored emails

  • 2 replies
  • 1 has this problem
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  • Last reply by rdrapeau

rdrapeau
rdrapeau
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Wanting to move all my user email data from the C: drive where to a different drive where only personal data resides, I used the Profile Manager utility to set up my profile file on a different drive. When I restarted Thunderbird, it ground away for a while and restored the Inboxes, Sent, Trash & Junk emails for both of my two email addresses. However, the Local Folders displays only Trash and Outbox entries - the Storage entry is not present. Further, the address book entries do not appear when I attempt to write an email. Yet when I examine the contents of my profile file, all the information is there (e.g. abook.mab, history.mab, and storage.sbd.

Any clever suggestions as to what might be wrong?

Wanting to move all my user email data from the C: drive where to a different drive where only personal data resides, I used the Profile Manager utility to set up my profile file on a different drive. When I restarted Thunderbird, it ground away for a while and restored the Inboxes, Sent, Trash & Junk emails for both of my two email addresses. However, the Local Folders displays only Trash and Outbox entries - the Storage entry is not present. Further, the address book entries do not appear when I attempt to write an email. Yet when I examine the contents of my profile file, all the information is there (e.g. abook.mab, history.mab, and storage.sbd. Any clever suggestions as to what might be wrong?

Chosen solution

Did you manually move your profile data to the new location? You need to.

Did all the sub folders move. I have noticed that often we see folk there that have copied profiles in windows 10 and the sub folders have not copied, only the stuff that was visible when they did the move.

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All Replies (2)

Matt
Matt
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Chosen Solution

Did you manually move your profile data to the new location? You need to.

Did all the sub folders move. I have noticed that often we see folk there that have copied profiles in windows 10 and the sub folders have not copied, only the stuff that was visible when they did the move.

rdrapeau
rdrapeau Question owner
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Thanks Matt for the reply. As it happens, I did move the profile data to the new location. When that didn't work, I moved the entire Thunderbird folder in both Local & Roaming folders. When that didn't work, I had to move the same two folders from my laptop to my desktop, and then drop in the profiles - but still residing in the Users folder. That was the only way that the Stored and Address book data would be included. So after many days of struggle, I am back in business, although my original goal of moving the email client data out of the User folder to an entire different location is thwarted. I think Thunderbird should make that process much easier than it is now. Meanwhile, I'm looking for a better email client.

Modified by rdrapeau