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Firefox crashes

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bp-b02f791b-c5ac-4fd8-abc0-024e30180809

bp-b02f791b-c5ac-4fd8-abc0-024e30180809

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please explain the problem in detail. What happens? What is the exact error messages?

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-b02f791b-c5ac-4fd8-abc0-024e30180809 Signature: InterlockedIncrement

User Comments; Firfox not load it open but it did not open setting or load anything please help i have windows 7 32 bit please help

HPProtectNotify32.dll = Homepage Protection = IObit Information Technology

This is for Sumo's Related Bugs 830531 REOPENED --- [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340 (Wrestler Asic)

548197 RESOLVED INVALID Crashes [@ CFDictionaryGetValue ] on all branches, often at startup, due to fbplugin (new Facebook photo uploader). also [@ InterlockedIncrement], [@ npfbplugin_1_0_4.dll@0xe142], [@ CoreFoundation@0x157a4]

Please explain the problem in detail. What happens? What is the exact error messages? Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-b02f791b-c5ac-4fd8-abc0-024e30180809 Signature: InterlockedIncrement User Comments; Firfox not load it open but it did not open setting or load anything please help i have windows 7 32 bit please help HPProtectNotify32.dll = Homepage Protection = IObit Information Technology This is for Sumo's Related Bugs 830531 REOPENED --- [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340 (Wrestler Asic) 548197 RESOLVED INVALID Crashes [@ CFDictionaryGetValue ] on all branches, often at startup, due to fbplugin (new Facebook photo uploader). also [@ InterlockedIncrement], [@ npfbplugin_1_0_4.dll@0xe142], [@ CoreFoundation@0x157a4]
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Make sure all of your programs are up to date, including Homepage Protection


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Make sure all of your programs are up to date, including Homepage Protection -------------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17466 solutions 157836 answers

This looks like a startup crash (5 sec.). A lot of processor threads have WindowsDllBlocklist.cpp in the stack trace and this could mean you have file on your computer that Firefox wants to block.

Boot the computer in Windows Safe mode with network support to see if that has effect in case other software is causing problems.

This looks like a startup crash (5 sec.). A lot of processor threads have WindowsDllBlocklist.cpp in the stack trace and this could mean you have file on your computer that Firefox wants to block. Boot the computer in Windows Safe mode with network support to see if that has effect in case other software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10