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Hi. Downloaded Malwarebytes as recommended. Ran the scan, had over 1400 threates. Will not allow me to quarantine them. What use is this?

Posted

Tyler Downer replied and recommended it. Downloaded/installed. But not at all user friendly. Help please.

Tyler Downer replied and recommended it. Downloaded/installed. But not at all user friendly. Help please.
Shadow110 1072 solutions 14836 answers

Hi, what reason is it saying for not doing such a extremely large amount ? Have not heard of not doing so unless it is being blocked, the browser needs to be closed or you need to boot into Windows Safe Mode.

Hi, what reason is it saying for not doing such a extremely large amount ? Have not heard of not doing so unless it is being blocked, the browser needs to be closed or you need to boot into Windows Safe Mode.
Shadow110 1072 solutions 14836 answers

Please note the if Need Help : Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

Please note the if Need Help : Please use more than 1 scanner as each uses diff tech : *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : *https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait. Please let us know if this solved your issue or if need further assistance.
guigs 1072 solutions 11697 answers

Just to confirm, Malwarebytes is no longer free, this might be why the trial version will not let you quarantine them.

Just to confirm, Malwarebytes is no longer free, this might be why the trial version will not let you quarantine them.

Question owner

So then why oh why was it recommended to me as free? Today at that! So now? Remember I live in SA the exchange rate is prohibitive to the US$.

I wondered about the free trial thing. So now? I do not have the ability to pay so will have to delete it (Malwarebytes).

If this is how Mozilla Firefox acts then I have made a mistake by downloading it in the first place.

I will in future speak to my younger, more computer savvy, brothers. One in OZ the other in UK.

Bye bye Mozilla Firefox bye...

So then why oh why was it recommended to me as free? Today at that! So now? Remember I live in SA the exchange rate is prohibitive to the US$. I wondered about the free trial thing. So now? I do not have the ability to pay so will have to delete it (Malwarebytes). If this is how Mozilla Firefox acts then I have made a mistake by downloading it in the first place. I will in future speak to my younger, more computer savvy, brothers. One in OZ the other in UK. Bye bye Mozilla Firefox bye...
Shadow110 1072 solutions 14836 answers

Hi, we would not have recommended it if it we knew it was no longer free. It has changed in the last little while. Is the 1st I have heard of it and I read tech news daily. Though the path to all that was found would be there. I also provided a URL that had a list of other options in it. Have you tried those other options ?

This is also not a Firefox issue, Support is providing you with Help dealing with this. Suggest trying the other URL's that are in the one provided to resolve the issue.

Hi, we would not have recommended it if it we knew it was no longer free. It has changed in the last little while. Is the 1st I have heard of it and I read tech news daily. Though the path to all that was found would be there. I also provided a URL that had a list of other options in it. Have you tried those other options ? This is also not a Firefox issue, Support is providing you with Help dealing with this. Suggest trying the other URL's that are in the one provided to resolve the issue.
Tyler Downer
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1535 solutions 10713 answers

No, malwarebytes is still Free.

OP, it sounds like you have a pretty infected computer. I'd suggest checking out https://www.bleepingcomputer.com/forums/ for help removing your infection

No, malwarebytes is still Free. OP, it sounds like you have a pretty infected computer. I'd suggest checking out https://www.bleepingcomputer.com/forums/ for help removing your infection
Shadow110 1072 solutions 14836 answers

Tyler Downer said

No, malwarebytes is still Free. OP, it sounds like you have a pretty infected computer. I'd suggest checking out https://www.bleepingcomputer.com/forums/ for help removing your infection

Hi, yes it is still free 14 Day Trial https://www.malwarebytes.com/ Click Explore, Home, Free

''Tyler Downer [[#answer-1138943|said]]'' <blockquote> No, malwarebytes is still Free. OP, it sounds like you have a pretty infected computer. I'd suggest checking out https://www.bleepingcomputer.com/forums/ for help removing your infection </blockquote> Hi, yes it is still free 14 Day Trial https://www.malwarebytes.com/ Click Explore, Home, Free
Tyler Downer
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1535 solutions 10713 answers

Also, just an FYI, Malwarebytes is a tool that we recommend, but it is not associated with Mozilla in anyway. I can help you with the tool a little if you have specific questions, but because it found so many threats it seems like you have some pretty serious infections on your computer. So, the bleepingcomputer forum I posted is probably a better place to get specific help with cleaning your computer.

note, to quarantine a threat in malwarebytes, you have to click the checkbox. there is a checkbox to select them all

Just note, using Firefox is actually better for your security and privacy, as it does it's best to protect you from these threats.

PK, the trial is just for their premium service. You can scan and remove threats forever for free.

Also, just an FYI, Malwarebytes is a tool that we recommend, but it is not associated with Mozilla in anyway. I can help you with the tool a little if you have specific questions, but because it found so many threats it seems like you have some pretty serious infections on your computer. So, the bleepingcomputer forum I posted is probably a better place to get specific help with cleaning your computer. note, to quarantine a threat in malwarebytes, you have to click the checkbox. there is a checkbox to select them all Just note, using Firefox is actually better for your security and privacy, as it does it's best to protect you from these threats. PK, the trial is just for their premium service. You can scan and remove threats forever for free.
FredMcD
  • Top 10 Contributor
4259 solutions 59642 answers

You should also check with Malwarebytes support for any issues/questions.

You should also check with Malwarebytes support for any issues/questions.
James
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1598 solutions 11290 answers

GDLind said

If this is how Mozilla Firefox acts then I have made a mistake by downloading it in the first place.

Mozilla Firefox or Firefox for short is a web browser as Mozilla is the company that makes it. Neither the Firefox web browser or Mozilla is acting suspicious in any way in relation to Malwarebytes.

What are the threats being claimed to be and where are they located?

Things found in the Cache are harmless if left alone. Tracking cookies are not threats like some software may make them to be.

''GDLind [[#answer-1138932|said]]'' <blockquote>If this is how Mozilla Firefox acts then I have made a mistake by downloading it in the first place. </blockquote> Mozilla Firefox or Firefox for short is a web browser as Mozilla is the company that makes it. Neither the Firefox web browser or Mozilla is acting suspicious in any way in relation to Malwarebytes. What are the threats being claimed to be and where are they located? Things found in the [https://support.mozilla.org/en-US/kb/Firefox+cache+file+was+infected+with+a+virus Cache] are harmless if left alone. Tracking cookies are not threats like some software may make them to be.

Question owner

Goodbye for now Firefox. I am so confused and upset by all this. will not be using it until I have had advice from my brothers. I am now VERY suspicious and disillusioned by these events.

Unlike you people, I am not tech savvy and am now VERY afraid of you lot. So with respect, I will not be using Firefox as my default browser. Already changed back to Google Chrome.

As stated will get advice about whether or not I should delete Firefox or not. Goodbye.

Goodbye for now Firefox. I am so confused and upset by all this. will not be using it until I have had advice from my brothers. I am now VERY suspicious and disillusioned by these events. Unlike you people, I am not tech savvy and am now VERY afraid of you lot. So with respect, I will not be using Firefox as my default browser. Already changed back to Google Chrome. As stated will get advice about whether or not I should delete Firefox or not. Goodbye.
Tyler Downer
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1535 solutions 10713 answers

Can I ask why you are now afraid of Firefox? You had a question about spam email, Which I answered. Then you ran a scan and your computer is infected, and we gave you resources to clean it. Can I ask why you now are afraid of Firefox?

Can I ask why you are now afraid of Firefox? You had a question about spam email, Which I answered. Then you ran a scan and your computer is infected, and we gave you resources to clean it. Can I ask why you now are afraid of Firefox?

Question owner

By the by I was eventually able to quarantine the PUP threats. There were a total of 1471 of them can you believe! Will be speaking to my brothers about this. Windows defender scan was run and no threats found!?! So the plot thickens.

As they say "something is rotten in the state of Rome".

What gets me is that you lot recommended this Malware thingy. Then have the downright audacity to post a reply "You should also check with Malwarebytes support for any issues/questions." That is not how you should treat a client if you cause a problem, admit it and solve it, do not pass the buck!!!!!!!!!!!!!!

By the by I was eventually able to quarantine the PUP threats. There were a total of 1471 of them can you believe! Will be speaking to my brothers about this. Windows defender scan was run and no threats found!?! So the plot thickens. As they say "something is rotten in the state of Rome". What gets me is that you lot recommended this Malware thingy. Then have the downright audacity to post a reply "You should also check with Malwarebytes support for any issues/questions." That is not how you should treat a client if you cause a problem, admit it and solve it, do not pass the buck!!!!!!!!!!!!!!
Tyler Downer
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1535 solutions 10713 answers

Firefox did not place the malware on your computer. There are pieces of software called viruses that are developed by criminals to infect your computer. That is who placed those 1400 items on your computer

Windows defender is a great anti-virus, I recommend that to everyone. But it doesn't catch everything, which is why I suggested you install Malwarebytes. Both are very reputable pieces of software that remove the infection.

Firefox has nothing to do with the malware on your computer. I simple suggested you scan for malware as you were complaining about spam, which is often caused by these viruses.

Again, why are you upset with us? We just helped you clean your infected computer

Firefox did not place the malware on your computer. There are pieces of software called viruses that are developed by criminals to infect your computer. That is who placed those 1400 items on your computer Windows defender is a great anti-virus, I recommend that to everyone. But it doesn't catch everything, which is why I suggested you install Malwarebytes. Both are very reputable pieces of software that remove the infection. Firefox has nothing to do with the malware on your computer. I simple suggested you scan for malware as you were complaining about spam, which is often caused by these viruses. Again, why are you upset with us? We just helped you clean your infected computer
FredMcD
  • Top 10 Contributor
4259 solutions 59642 answers

Malware, and the likes, sometimes can't be picked up by anti-virus scans. That is why we recommend using mal-scanners as well.

Malware, and the likes, sometimes can't be picked up by anti-virus scans. That is why we recommend using mal-scanners as well.

Question owner

Tyler Downer said

Can I ask why you are now afraid of Firefox? You had a question about spam email, Which I answered. Then you ran a scan and your computer is infected, and we gave you the resources to clean it. Can I ask why you now are afraid of Firefox?

Simple if you read all the trail of comments and replies something is wrong. I Have installed a Windows Defender program and that never picked this up. Using this Malwarebytes program I suddenly have 1471 threats! I am not lost that Firefox (Mozilla) is a different entity to Malwarebytes. You people recommended it. So if they come up with threats and Windows Defender did not then am I to believe Windows Defender is useless? Or is it Malwarebytes? Who recommended them? Free/not free I really do not know. Also told, and I quote, "Just to confirm, Malwarebytes is no longer free, this might be why the trial version will not let you quarantine them." A free trial is hardly free! It is a sprat to catch a mackerel. (Bait to catch a client). Anyway, don't bother replying because I am not taking advice from Firefox at this stage. If I am wrong I will admit it. Time will tell. Goodbye.

''Tyler Downer [[#answer-1139017|said]]'' <blockquote> Can I ask why you are now afraid of Firefox? You had a question about spam email, Which I answered. Then you ran a scan and your computer is infected, and we gave you the resources to clean it. Can I ask why you now are afraid of Firefox? </blockquote> Simple if you read all the trail of comments and replies something is wrong. I Have installed a Windows Defender program and that never picked this up. Using this Malwarebytes program I suddenly have 1471 threats! I am not lost that Firefox (Mozilla) is a different entity to Malwarebytes. You people recommended it. So if they come up with threats and Windows Defender did not then am I to believe Windows Defender is useless? Or is it Malwarebytes? Who recommended them? Free/not free I really do not know. Also told, and I quote, "Just to confirm, Malwarebytes is no longer free, this might be why the trial version will not let you quarantine them." A free trial is hardly free! It is a sprat to catch a mackerel. (Bait to catch a client). Anyway, don't bother replying because I am not taking advice from Firefox at this stage. If I am wrong I will admit it. Time will tell. Goodbye.
Tyler Downer
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1535 solutions 10713 answers

So first, let me apologize for the misinformation you received above. Because you didn't post your reply on your original thread, but created a new one, I wasn't notified when you created this reply, so other people who were not aware of the advice responded before I got a chance to.

Let me clear the air, and this is based on over 10 years in software, computer repair and IT.

Malwarebytes is a 100% free product that is very reputable and well respected. Malwarebytes is an anti-malware program, not an anti-virus. So it catches different things than windows defender. It's like when you are sick, different medicines treat different diseases. So yes. Malwarebytes is reputable, it's free, and you should run a scan with it once a month or so and remove what it finds. Computer security is complicated and it requires many layers of security.

So, to sum it up, your computer was infected, it has likely been infected for a long time. We gave you the tools to remove the infection. I'm sorry you got conflicting information, but what I'm telling you now is true.

Hopefully you'll reconsider and be willing to use Firefox it truly is better for you, respects your privacy, and keeps you safe on the web.

So first, let me apologize for the misinformation you received above. Because you didn't post your reply on your original thread, but created a new one, I wasn't notified when you created this reply, so other people who were not aware of the advice responded before I got a chance to. Let me clear the air, and this is based on over 10 years in software, computer repair and IT. Malwarebytes is a 100% free product that is very reputable and well respected. Malwarebytes is an anti-malware program, not an anti-virus. So it catches different things than windows defender. It's like when you are sick, different medicines treat different diseases. So yes. Malwarebytes is reputable, it's free, and you should run a scan with it once a month or so and remove what it finds. Computer security is complicated and it requires many layers of security. So, to sum it up, your computer was infected, it has likely been infected for a long time. We gave you the tools to remove the infection. I'm sorry you got conflicting information, but what I'm telling you now is true. Hopefully you'll reconsider and be willing to use Firefox it truly is better for you, respects your privacy, and keeps you safe on the web.

Question owner

Tyler Downer said

Firefox did not place the malware on your computer. There are pieces of software called viruses that are developed by criminals to infect your computer. That is who placed those 1400 items on your computer Windows defender is a great anti-virus, I recommend that to everyone. But it doesn't catch everything, which is why I suggested you install Malwarebytes. Both are very reputable pieces of software that remove the infection. Firefox has nothing to do with the malware on your computer. I simple suggested you scan for malware as you were complaining about spam, which is often caused by these viruses. Again, why are you upset with us? We just helped you clean your infected computer

You do not answer my questions and try to wriggle out of responsibility in my opinion. Spam/viruses whatever all the same to me. They should not be there. Perhaps you should have considered the fact that I am not knowledgeable about viruses and malware. I should have been told up front. Only after all this is it becoming clear to me. Is this Malwarebyes thing free or not? Yes or No. Not a free trial, that is leading me down the wrong path. I suspect not from their site but I initially ignored it because you (Firefox) said it was free.

''Tyler Downer [[#answer-1139023|said]]'' <blockquote> Firefox did not place the malware on your computer. There are pieces of software called viruses that are developed by criminals to infect your computer. That is who placed those 1400 items on your computer Windows defender is a great anti-virus, I recommend that to everyone. But it doesn't catch everything, which is why I suggested you install Malwarebytes. Both are very reputable pieces of software that remove the infection. Firefox has nothing to do with the malware on your computer. I simple suggested you scan for malware as you were complaining about spam, which is often caused by these viruses. Again, why are you upset with us? We just helped you clean your infected computer </blockquote> You do not answer my questions and try to wriggle out of responsibility in my opinion. Spam/viruses whatever all the same to me. They should not be there. Perhaps you should have considered the fact that I am not knowledgeable about viruses and malware. I should have been told up front. Only after all this is it becoming clear to me. Is this Malwarebyes thing free or not? Yes or No. Not a free trial, that is leading me down the wrong path. I suspect not from their site but I initially ignored it because you (Firefox) said it was free.
Tyler Downer
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1535 solutions 10713 answers

Malwarebytes is free. Period. End of story.

There is a free trial of their premium service, for 14 days. But you don't need that to use Malwarebytes.

Windows defender can't catch all malware, so you need multiple scanners. Windows defender and Malwarebytes work together to keep you safe

Malwarebytes is free. Period. End of story. There is a free trial of their premium service, for 14 days. But you don't need that to use Malwarebytes. Windows defender can't catch all malware, so you need multiple scanners. Windows defender and Malwarebytes work together to keep you safe