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Tabs crash on specific websites, even with all add-ons disabled, except in safe mode

Posted

Some specific websites or parts of website make the tab crash in Firefox 61.0.1 on Ubuntu 16.04. I found that maps.google.ca and tvanouvelles.ca systematically make their tab crash before they are even displayed. facebook.com is fine as long as I don't use the chat. As soon as I open a chat tab or I go in full screen messenger, the tab crashes. messenger.com crashes after I log in.

In safe mode, everything works fine. However, when I disable every add-on in normal mode, the sites specified above still make their tabs crash. Is there any custom setting that could make them crash? Or is it that an add-on still has an effect on the browser even when it is disabled? Thank you for your help!

Some specific websites or parts of website make the tab crash in Firefox 61.0.1 on Ubuntu 16.04. I found that maps.google.ca and tvanouvelles.ca systematically make their tab crash before they are even displayed. facebook.com is fine as long as I don't use the chat. As soon as I open a chat tab or I go in full screen messenger, the tab crashes. messenger.com crashes after I log in. In safe mode, everything works fine. However, when I disable every add-on in normal mode, the sites specified above still make their tabs crash. Is there any custom setting that could make them crash? Or is it that an add-on still has an effect on the browser even when it is disabled? Thank you for your help!
Attached screenshots

Additional System Details

Installed Plug-ins

Plugins: - OpenH264 Video Codec provided by Cisco Systems, Inc. - Shockwave Flash

Add-ons: - Adblock Plus - Cookie AutoDelete - Invert Colors - JavaScript Toggle On and Off - Web Developer

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 OPR/54.0.2952.64

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

It could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

FredMcD said

It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

I tried and it doesn't change anything :(

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in. For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I didn't know they weren't automatically sent. I just submitted the 40 I had. Here are their IDs: bp-b4ef65e8-5366-4be8-b0bf-304610180730 bp-f8a33219-ad08-4190-bfe1-656490180730 bp-2a7ad1d8-5260-4153-9407-c95490180730 bp-b9c4ca0a-ff78-43b1-8380-142ba0180730 bp-2cb112b8-6a1b-4bde-9d5b-08ff90180730 bp-b7404086-77fa-4cd4-ab47-fd33b0180730 bp-7a2c33e8-e402-42ad-9dba-f7ab10180730 bp-1ea293c5-2202-47cc-851c-40a200180730 bp-6e7fb3a3-a2c8-4194-afc0-0442c0180730 bp-af77b6d9-c3b0-4def-8a47-587970180730 bp-9e8a924c-a319-4d2b-be13-218380180730 bp-26b9ab64-c589-40b1-be9c-8acf00180730 bp-fb9e73aa-2e84-443e-8196-3c8610180730 bp-c42557d0-01b8-495d-93f9-e9ec10180730 bp-9243e20b-5e23-41ae-b69c-ec2210180730 bp-5fb2937d-67a7-4fc9-a799-269780180730 bp-0de5ea61-f263-4300-8341-eb5210180730 bp-08c4d66f-e738-45fc-a6d4-93c570180730 bp-6eb95f65-9101-4a1e-a444-900690180730 bp-1a46ceb8-980f-4299-8d71-f56f50180730 bp-cdb953f0-50ed-4431-a4e2-1bdff0180730 bp-b922a93d-da99-4484-b916-838b90180730 bp-b8cff0a0-d3f5-4c1f-bfaf-772a30180730 bp-8fd49366-03a3-40da-9cd8-50c570180730 bp-026d5410-c616-4ae4-8d99-b754e0180730 bp-e7783428-14eb-4a9c-81d9-3b0f70180730 bp-a92caedd-1db9-483b-8fa3-308980180730 bp-77128a80-5673-448f-b24e-c8cba0180730 bp-85239df5-a2b4-4755-ba56-89aca0180730 bp-b7ab56df-d7c6-4e01-af4c-1d04d0180730 bp-29f02ab6-83d7-46d0-96ed-85c2c0180730 bp-b7d77fe6-1701-4646-9454-690f40180730 bp-958cbbe5-6b8d-4307-acf6-08b9f0180730 bp-f3c3cd87-7006-45fd-951a-3f96a0180730 bp-64893d57-20bf-4856-a44e-fa04f0180730 bp-72d2a105-408b-4caf-986d-d288f0180730 bp-cd0285c0-11ab-4d57-acc2-5bf310180730 bp-f76d4db7-135a-4faa-ad00-fb9990180730 bp-27ef326a-f7bc-4499-a855-7df6f0180730 bp-ede9e379-9e3d-48d6-9926-128950180730

Just to be sure, is it what you asked to paste here?

Thank you for your help!

''FredMcD [[#answer-1138504|said]]'' <blockquote> It could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} </blockquote> I tried and it doesn't change anything :( ''FredMcD [[#answer-1138505|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support </blockquote> I didn't know they weren't automatically sent. I just submitted the 40 I had. Here are their IDs: bp-b4ef65e8-5366-4be8-b0bf-304610180730 bp-f8a33219-ad08-4190-bfe1-656490180730 bp-2a7ad1d8-5260-4153-9407-c95490180730 bp-b9c4ca0a-ff78-43b1-8380-142ba0180730 bp-2cb112b8-6a1b-4bde-9d5b-08ff90180730 bp-b7404086-77fa-4cd4-ab47-fd33b0180730 bp-7a2c33e8-e402-42ad-9dba-f7ab10180730 bp-1ea293c5-2202-47cc-851c-40a200180730 bp-6e7fb3a3-a2c8-4194-afc0-0442c0180730 bp-af77b6d9-c3b0-4def-8a47-587970180730 bp-9e8a924c-a319-4d2b-be13-218380180730 bp-26b9ab64-c589-40b1-be9c-8acf00180730 bp-fb9e73aa-2e84-443e-8196-3c8610180730 bp-c42557d0-01b8-495d-93f9-e9ec10180730 bp-9243e20b-5e23-41ae-b69c-ec2210180730 bp-5fb2937d-67a7-4fc9-a799-269780180730 bp-0de5ea61-f263-4300-8341-eb5210180730 bp-08c4d66f-e738-45fc-a6d4-93c570180730 bp-6eb95f65-9101-4a1e-a444-900690180730 bp-1a46ceb8-980f-4299-8d71-f56f50180730 bp-cdb953f0-50ed-4431-a4e2-1bdff0180730 bp-b922a93d-da99-4484-b916-838b90180730 bp-b8cff0a0-d3f5-4c1f-bfaf-772a30180730 bp-8fd49366-03a3-40da-9cd8-50c570180730 bp-026d5410-c616-4ae4-8d99-b754e0180730 bp-e7783428-14eb-4a9c-81d9-3b0f70180730 bp-a92caedd-1db9-483b-8fa3-308980180730 bp-77128a80-5673-448f-b24e-c8cba0180730 bp-85239df5-a2b4-4755-ba56-89aca0180730 bp-b7ab56df-d7c6-4e01-af4c-1d04d0180730 bp-29f02ab6-83d7-46d0-96ed-85c2c0180730 bp-b7d77fe6-1701-4646-9454-690f40180730 bp-958cbbe5-6b8d-4307-acf6-08b9f0180730 bp-f3c3cd87-7006-45fd-951a-3f96a0180730 bp-64893d57-20bf-4856-a44e-fa04f0180730 bp-72d2a105-408b-4caf-986d-d288f0180730 bp-cd0285c0-11ab-4d57-acc2-5bf310180730 bp-f76d4db7-135a-4faa-ad00-fb9990180730 bp-27ef326a-f7bc-4499-a855-7df6f0180730 bp-ede9e379-9e3d-48d6-9926-128950180730 Just to be sure, is it what you asked to paste here? Thank you for your help!

Modified by OpticAl.go5

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

OpticAl.go5 said

I didn't know they weren't automatically sent. I just submitted the 40 I had

Type about:preferences#advanced<enter> in the address bar. Select Data Choices. Turn on Enable Crash Reporter.

Note: For Firefox 56+ its; about:preferences#privacy Under Firefox Data Collection turn on Allow Firefox To Send Crash Reports.


Just to be sure, is it what you asked to paste here?

Yes. I will look these over.

''OpticAl.go5 [[#answer-1138558|said]]'' <blockquote> I didn't know they weren't automatically sent. I just submitted the 40 I had </blockquote> Type '''about:preferences#advanced'''<enter> in the address bar. Select '''Data Choices. ''' Turn on '''Enable Crash Reporter. ''' Note: For Firefox 56+ its; '''about:preferences#privacy''' Under '''Firefox Data Collection''' turn on '''Allow Firefox To Send Crash Reports. ''' <blockquote> Just to be sure, is it what you asked to paste here? </blockquote> Yes. I will look these over.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Product Firefox Release Channel release Version 60.0.2 and Version 60.0.1 Build ID 20180607194748 OS Linux OS Version 0.0.0 Linux 4.17.0-041700-generic #201806032231 SMP Sun Jun 3 22:33:34 UTC 2018 x86_64

Note: These reports may be too old to be of use.

bp-b4ef65e8-5366-4be8-b0bf-304610180730 Signature: mozilla::SetCurrentProcessSandbox

CrashTime Fri, 22 Jun 2018 17:13:56 GMT ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f8a33219-ad08-4190-bfe1-656490180730 Signature: free | libdrm.so.2.4.0@0x8559

CrashTime Tue, 24 Jul 2018 18:52:01 GMT +++++++++++++++++++++++++++++++++++++++++++++++ bp-2a7ad1d8-5260-4153-9407-c95490180730 Signature: free | libdrm.so.2.4.0@0x8559

CrashTime Tue, 24 Jul 2018 18:52:11 GMT ++++++++++++++++++++++++++++++++++++++++++++ bp-b9c4ca0a-ff78-43b1-8380-142ba0180730 Signature: free | libdrm.so.2.4.0@0x8559

CrashTime Tue, 24 Jul 2018 18:52:23 GMT +++++++++++++++++++++++++++++++++++++++++++++ bp-2cb112b8-6a1b-4bde-9d5b-08ff90180730 Signature: free | libdrm.so.2.4.0@0x8559

Tue, 24 Jul 2018 18:52:31 GMT ++++++++++++++++++++++++++++++++++++++++++++ bp-b7404086-77fa-4cd4-ab47-fd33b0180730 Signature: free | libdrm.so.2.4.0@0x8559

Tue, 24 Jul 2018 18:53:38 GMT ++++++++++++++++++++++++++++++++++++++++++ bp-7a2c33e8-e402-42ad-9dba-f7ab10180730 Signature: free | libdrm.so.2.4.0@0x8559

Tue, 24 Jul 2018 18:53:46 GMT ++++++++++++++++++++++++++++++++++++++++ bp-1ea293c5-2202-47cc-851c-40a200180730 Signature: free | libdrm.so.2.4.0@0x8559

Tue, 24 Jul 2018 18:59:02 GMT +++++++++++++++++++++++++++++++++++++++ bp-6e7fb3a3-a2c8-4194-afc0-0442c0180730 Signature: free | libdrm.so.2.4.0@0x8559

Tue, 24 Jul 2018 18:59:09 GMT

Product Firefox Release Channel release Version 60.0.2 and Version 60.0.1 Build ID 20180607194748 OS Linux OS Version 0.0.0 Linux 4.17.0-041700-generic #201806032231 SMP Sun Jun 3 22:33:34 UTC 2018 x86_64 '''Note: These reports may be too old to be of use.''' bp-b4ef65e8-5366-4be8-b0bf-304610180730 Signature: mozilla::SetCurrentProcessSandbox CrashTime Fri, 22 Jun 2018 17:13:56 GMT ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f8a33219-ad08-4190-bfe1-656490180730 Signature: free | libdrm.so.2.4.0@0x8559 CrashTime Tue, 24 Jul 2018 18:52:01 GMT +++++++++++++++++++++++++++++++++++++++++++++++ bp-2a7ad1d8-5260-4153-9407-c95490180730 Signature: free | libdrm.so.2.4.0@0x8559 CrashTime Tue, 24 Jul 2018 18:52:11 GMT ++++++++++++++++++++++++++++++++++++++++++++ bp-b9c4ca0a-ff78-43b1-8380-142ba0180730 Signature: free | libdrm.so.2.4.0@0x8559 CrashTime Tue, 24 Jul 2018 18:52:23 GMT +++++++++++++++++++++++++++++++++++++++++++++ bp-2cb112b8-6a1b-4bde-9d5b-08ff90180730 Signature: free | libdrm.so.2.4.0@0x8559 Tue, 24 Jul 2018 18:52:31 GMT ++++++++++++++++++++++++++++++++++++++++++++ bp-b7404086-77fa-4cd4-ab47-fd33b0180730 Signature: free | libdrm.so.2.4.0@0x8559 Tue, 24 Jul 2018 18:53:38 GMT ++++++++++++++++++++++++++++++++++++++++++ bp-7a2c33e8-e402-42ad-9dba-f7ab10180730 Signature: free | libdrm.so.2.4.0@0x8559 Tue, 24 Jul 2018 18:53:46 GMT ++++++++++++++++++++++++++++++++++++++++ bp-1ea293c5-2202-47cc-851c-40a200180730 Signature: free | libdrm.so.2.4.0@0x8559 Tue, 24 Jul 2018 18:59:02 GMT +++++++++++++++++++++++++++++++++++++++ bp-6e7fb3a3-a2c8-4194-afc0-0442c0180730 Signature: free | libdrm.so.2.4.0@0x8559 Tue, 24 Jul 2018 18:59:09 GMT

Modified by FredMcD

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Product Firefox Release Channel release Version 61.0.1 Build ID 20180704194937 OS Linux OS Version 0.0.0 Linux 4.17.0-041700-generic #201806032231 SMP Sun Jun 3 22:33:34 UTC 2018 x86_64

Note: Last reports in list above

bp-ede9e379-9e3d-48d6-9926-128950180730 Signature: free | libdrm.so.2.4.0@0x8559

Mon, 30 Jul 2018 18:33:02 GMT ++++++++++++++++++++++++++++++++++++ bp-27ef326a-f7bc-4499-a855-7df6f0180730 Signature: free | libdrm.so.2.4.0@0x8559

Mon, 30 Jul 2018 18:32:58 GMT +++++++++++++++++++++++++++++++++++++ bp-f76d4db7-135a-4faa-ad00-fb9990180730 Signature: free | libdrm.so.2.4.0@0x8559

Mon, 30 Jul 2018 18:32:49 GMT +++++++++++++++++++++++++++++++++++++ bp-cd0285c0-11ab-4d57-acc2-5bf310180730 Signature: free | libdrm.so.2.4.0@0x8559

Mon, 30 Jul 2018 14:38:55 GMT

Product Firefox Release Channel release Version 61.0.1 Build ID 20180704194937 OS Linux OS Version 0.0.0 Linux 4.17.0-041700-generic #201806032231 SMP Sun Jun 3 22:33:34 UTC 2018 x86_64 '''Note:''' Last reports in list above bp-ede9e379-9e3d-48d6-9926-128950180730 Signature: free | libdrm.so.2.4.0@0x8559 Mon, 30 Jul 2018 18:33:02 GMT ++++++++++++++++++++++++++++++++++++ bp-27ef326a-f7bc-4499-a855-7df6f0180730 Signature: free | libdrm.so.2.4.0@0x8559 Mon, 30 Jul 2018 18:32:58 GMT +++++++++++++++++++++++++++++++++++++ bp-f76d4db7-135a-4faa-ad00-fb9990180730 Signature: free | libdrm.so.2.4.0@0x8559 Mon, 30 Jul 2018 18:32:49 GMT +++++++++++++++++++++++++++++++++++++ bp-cd0285c0-11ab-4d57-acc2-5bf310180730 Signature: free | libdrm.so.2.4.0@0x8559 Mon, 30 Jul 2018 14:38:55 GMT
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

I called for more help.

Did you get your Firefox from Mozillla.org ? Some versions not from Mozilla have had issues.

I called for more help. Did you get your Firefox from Mozillla.org ? Some versions not from Mozilla have had issues.

Question owner

FredMcD said

Did you get your Firefox from Mozillla.org ? Some versions not from Mozilla have had issues.

I got it from the official Ubuntu Xenial repo:

 $ dpkg -s firefox
 Package: firefox
 Status: install ok installed
 Priority: optional
 Section: web
 Installed-Size: 165183
 Maintainer: Ubuntu Mozilla Team <ubuntu-mozillateam@lists.ubuntu.com>
 ...
''FredMcD [[#answer-1138654|said]]'' <blockquote> Did you get your Firefox from Mozillla.org ? Some versions not from Mozilla have had issues. </blockquote> I got it from the official Ubuntu Xenial repo: $ dpkg -s firefox Package: firefox Status: install ok installed Priority: optional Section: web Installed-Size: 165183 Maintainer: Ubuntu Mozilla Team <ubuntu-mozillateam@lists.ubuntu.com> ...

Modified by OpticAl.go5

FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Please get the installer from; Download Firefox For All languages And Systems {web link}

Please get the installer from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}

Question owner

For some reason, the version I already had started to work properly today. However, when I launch it from the console, I get these errors whenever I try to load the websites I listed in my question:

 libGL error: MESA-LOADER: failed to retrieve device information
 libGL error: unable to load driver: amdgpu_dri.so
 libGL error: driver pointer missing
 libGL error: failed to load driver: amdgpu
For some reason, the version I already had started to work properly today. However, when I launch it from the console, I get these errors whenever I try to load the websites I listed in my question: libGL error: MESA-LOADER: failed to retrieve device information libGL error: unable to load driver: amdgpu_dri.so libGL error: driver pointer missing libGL error: failed to load driver: amdgpu