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constant crashing

  • 6 replies
  • 1 has this problem
  • 49 views
  • Last reply by Shadow110

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Unsubmitted Crash Reports Report ID Date Crashed 1ffd175e-dd8f-46d9-85d8-edbcae1ee565 7/29/2018 1:23 PM 27fec091-3f2d-4cae-a16b-cacf3353b70e 7/28/2018 12:12 AM 2f7c709b-e719-47f3-951e-7fc5e422cc0e 7/24/2018 3:22 PM 6eb16eee-bc50-4a85-b757-7bd12fca4d35 7/24/2018 12:24 PM 227ea6b3-ffd9-46be-971d-3901cdf0b560 7/23/2018 10:06 PM 7b149047-63b0-4cd9-9543-b1c685171a79 7/23/2018 10:06 PM 88f609e8-d035-4b6e-8814-7037a6d18999 7/23/2018 10:06 PM 8623ba81-13c3-4755-b343-8bc71adca7a7 7/23/2018 8:06 PM 3c33bab2-b65f-4772-b601-5052e964c945 7/17/2018 8:38 AM bba2abc5-e947-435c-9637-1640593d1b1d 7/13/2018 10:44 PM 2926b6ce-ff41-4eab-a214-b729c237788f 7/13/2018 10:43 PM f45f9cda-0d54-4552-a9ef-88af9148401d 7/9/2018 7:58 AM c88286bc-d11e-4a1f-b976-81282c09aa01 6/30/2018 9:21 PM 8bde3f76-85a4-4e02-9986-1a81accb26e4 6/30/2018 8:57 PM 2a4fa093-f334-46ec-9a02-e3ed45ff2ec0 6/30/2018 8:57 PM 7ae3d602-e024-4043-96fa-55094d599446 6/30/2018 7:05 PM 4352caa9-2c3c-4344-b7d0-22452eb2a7d8 6/30/2018 7:49 AM 6c642b9f-9f1e-4091-b421-441da807080c 6/26/2018 12:04 PM e61d697c-bafe-4c2b-b103-1415de66da7f 6/20/2018 9:49 PM d6c0762f-a7dc-4087-9229-7c9d715420b4 6/20/2018 9:51 AM

the list goes on and on and on! I need some guidance . thanks

All Replies (6)

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Hi, please these are needed : Make sure to include the bp- as pictured :

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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bp-bc39a257-e01d-496a-b040-327750180730 7/30/2018 10:19 AM bp-e58bf29f-4941-471f-9968-0e5400180730 7/30/2018 10:19 AM bp-88b33014-659c-4cff-80a5-5eba70180730 7/30/2018 10:18 AM bp-51545b8d-6524-4104-9f39-708e50180730 7/30/2018 10:18 AM bp-06db350f-4c38-40ee-aff9-e1e500180730

thank you for your help

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bp-bc39a257-e01d-496a-b040-327750180730 bp-e58bf29f-4941-471f-9968-0e5400180730

Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::jit::ExceptionHandlerBailout

System Memory Use Percentage 92

Cabinet.dll = Windows

propsys.dll = Microsoft Property System

d3d9.dll

msmpeg2vdec.dll

mfperfhelper.dll

d3dcompiler_47.dll

MSVP9DEC.dll

MSAudDecMFT.dll

evr.dll

and 20 others

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? +++++++++++++++++++++++++++++++++++++++++++++++++++ https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

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Hi Fred, the crashes randomly occur when using firefox so I can use the browser than gah! So going to safe mode not sure if I will see a difference unless I stay on it? Still I should go to safe mode? Ill try anything. thanks. I feel like when there is pictures on the site it tends to happen . did those crash reports mean anything to you?

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Not enough ram : Available Page File 3,452,928 bytes (3.45 MB) Available Physical Memory 474,595,328 bytes (474.6 MB)

To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a check mark in the box) the setting to Prevent Accessibility Services from accessing your browser.

Multi-Processor Support : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Only Disable as last resort.

Multi-processor Can completely disable it this way in about:config : dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Only move to esr if low ram and old system.

Firefox Extended Release Version : Firefox ESR does not come with the latest features but it has the latest security and stability fixes.

If do please :

Optimize Windows 10 : Turn off, uninstall all things not needed or used :

Please let us know if this solved your issue or if need further assistance.