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Before 57 I could save field changes in Salesforce with <Enter><Enter>, now I get "Error ID: Data Not Available"

Posted

Well, this was it. Salesforce users know, that if you double-click on a field in a mask, you can edit this field and afterwards confirm the change of the field with <return>. The new value is usually shown in red. After the return you can edit other fields also and again commit with <return>. After doing all changes in this mask, I could confirm all changes with an extra <return> up to Version 56, which is funcionally spoken like hitting the Save-button. Since V57 this leads to mentioned Salesforce error "Error ID: Data Not Available".

I'm trying hard to update Firefox since V57, but this is really a no-go for me, because I'm a Salesforce Admin and use this funcionalitiy felt like a hundred times a day.

Btw: I just realized that my DeepL translation site also still doesn't work with >57. So maybe someone could keep me informed when such basics will run properly again. Until that I go back to V56 (and Chrome).

Sorry for that.

Regards, Alexander

Well, this was it. Salesforce users know, that if you double-click on a field in a mask, you can edit this field and afterwards confirm the change of the field with <return>. The new value is usually shown in red. After the return you can edit other fields also and again commit with <return>. After doing all changes in this mask, I could confirm all changes with an extra <return> up to Version 56, which is funcionally spoken like hitting the Save-button. Since V57 this leads to mentioned Salesforce error "Error ID: Data Not Available". I'm trying hard to update Firefox since V57, but this is really a no-go for me, because I'm a Salesforce Admin and use this funcionalitiy felt like a hundred times a day. Btw: I just realized that my DeepL translation site also still doesn't work with >57. So maybe someone could keep me informed when such basics will run properly again. Until that I go back to V56 (and Chrome). Sorry for that. Regards, Alexander

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

More Information

Shadow110 1072 solutions 14836 answers

Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.134 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Hi, it is not possible to help you when your not running the version that needs help on.

Also no idea what Salesforce is nor what DeepL translation site is.

I have not heard of a complaint before on this. It maybe you need to not update but to do a clean install with a full version installer.

If this is i a office situation it could be your security software was updated and is not allowing you to do that anymore. It could also be a Extension/add-on installed like a ad blocker if Salesforce is on line.

There are all sorts of possibilities of what the issue is for you. As mentioned it is impossible to work on unless running 57+ which is current version 61.0.1

Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.134 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Hi, it is not possible to help you when your not running the version that needs help on. Also no idea what Salesforce is nor what DeepL translation site is. I have not heard of a complaint before on this. It maybe you need to not update but to do a clean install with a full version installer. *https://www.mozilla.org/firefox/all/ If this is i a office situation it could be your security software was updated and is not allowing you to do that anymore. It could also be a Extension/add-on installed like a ad blocker if Salesforce is on line. There are all sorts of possibilities of what the issue is for you. As mentioned it is impossible to work on unless running 57+ which is current version 61.0.1

Question owner

3 months later. A new attempt to upgrade, same problems. The only answer comes from a guy who doesn't know Salesforce neither DeepL. All the standard hints like "maybe it's an Add-on" or "maybe it's your ad blocker" aren't really helpful for someone who mentioned he is a Salesforce admin (uh, I forgot that Salesforce isn't well-known at all here).

So, bye-bye Firefox and welcome Chrome! Alexander

3 months later. A new attempt to upgrade, same problems. The only answer comes from a guy who doesn't know Salesforce neither DeepL. All the standard hints like "maybe it's an Add-on" or "maybe it's your ad blocker" aren't really helpful for someone who mentioned he is a Salesforce admin (uh, I forgot that Salesforce isn't well-known at all here). So, bye-bye Firefox and welcome Chrome! Alexander
Toast3r 0 solutions 13 answers

Hi Alexander,

You aren't going to get well thought out answers if you ask questions in such a contemptuous manner in a forum that is largely community managed. I implore you to read this guide on how to ask questions before consulting a forum for technical support. (http://catb.org/%7Eesr/faqs/smart-questions.html) Because most of the people on this forum like myself are other users of Firefox and aren't paid by Mozilla, and asking questions like that is just going to tell the lot of us that you are not worth our time and your question will just get passed over.

That being said, I am going to cut you some slack and try to help you out. What edition of Salesforce are you running in your organization? Did the issue you are seeing just start happening after Firefox updated to another major revision or did it happen seemingly randomly?

Can you provide us more information about what the DeepL translator isn't doing and what you expect it to do? Attaching some screenshots might help as well. I am using I am using 62.0.3 64-bit and DeepL works fine for me.

Providing as much information as possible about your system and what behavior you are seeing vs what you expect will help you get the best answers possible. Asking nicely also helps.

Additionally saying things like, "All the standard hints like "maybe it's an Add-on" or "maybe it's your ad blocker" aren't really helpful for someone who mentioned he is a Salesforce admin." Means nothing, even to those of us who DO use Salesforce in their organization. Our Salesforce admin has no idea how to do a lot of seemingly simple tasks on her computer, but she is a Salesforce wizard so that is why she has the job.

Hi Alexander, You aren't going to get well thought out answers if you ask questions in such a contemptuous manner in a forum that is largely community managed. I implore you to read this guide on how to ask questions before consulting a forum for technical support. (http://catb.org/%7Eesr/faqs/smart-questions.html) Because most of the people on this forum like myself are other users of Firefox and aren't paid by Mozilla, and asking questions like that is just going to tell the lot of us that you are not worth our time and your question will just get passed over. That being said, I am going to cut you some slack and try to help you out. What edition of Salesforce are you running in your organization? Did the issue you are seeing just start happening after Firefox updated to another major revision or did it happen seemingly randomly? Can you provide us more information about what the DeepL translator isn't doing and what you expect it to do? Attaching some screenshots might help as well. I am using I am using 62.0.3 64-bit and DeepL works fine for me. Providing as much information as possible about your system and what behavior you are seeing vs what you expect will help you get the best answers possible. Asking nicely also helps. Additionally saying things like, "All the standard hints like "maybe it's an Add-on" or "maybe it's your ad blocker" aren't really helpful for someone who mentioned he is a Salesforce admin." Means nothing, even to those of us who DO use Salesforce in their organization. Our Salesforce admin has no idea how to do a lot of seemingly simple tasks on her computer, but she is a Salesforce wizard so that is why she has the job.