Firefox crashes
ID: bfe4371e-79fc-484a-b2df-5d7990180721
Tab keeps crashing
All Replies (2)
Product Firefox Release Channel release Version 61.0.1 Build ID 20180704003137 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-bfe4371e-79fc-484a-b2df-5d7990180721 Signature: FindElementCommon
CrashTime; Wed, 18 Jul 2018 23:27:39 GMT
IPSEng64.dll = Symantec Intrusion Detection
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
This is for Sumo's Related Bugs 1116885 RESOLVED WORKSFORME HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&, unsigned int const*, HashElement const*, void const*, IElementKey const&, CachedElementData*)
spartawar117 said
Tab keeps crashing
Please give us details. What tab? The same tab? Different tabs? Always, sometimes? How long from when you open the tab until it crashes? What type of data is in the tab? Pictures, clips . . .
The crash number you provided is several days old. Do you have any other report number?
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?