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Firefox crashes

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After Firefox was updated to 60.1.0esr(64bit), it always crashes when any files are downloaded via browser. This issue is reproducible in several machines which have same environment; CentOS 6.10 + Firefox 60.1.0esr(64bit). This issue was not observed before the update. What can we do to resolve this issue?

After Firefox was updated to 60.1.0esr(64bit), it always crashes when any files are downloaded via browser. This issue is reproducible in several machines which have same environment; CentOS 6.10 + Firefox 60.1.0esr(64bit). This issue was not observed before the update. What can we do to resolve this issue?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0

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Question owner

Yasuyo said

After Firefox was updated to 60.1.0esr(64bit), it always crashes when any files are downloaded via browser. This issue is reproducible in several machines which have same environment; CentOS 6.10 + Firefox 60.1.0esr(64bit). This issue was not observed before the update. What can we do to resolve this issue?

This issue also happens in safe mode.

''Yasuyo [[#question-1226089|said]]'' <blockquote> After Firefox was updated to 60.1.0esr(64bit), it always crashes when any files are downloaded via browser. This issue is reproducible in several machines which have same environment; CentOS 6.10 + Firefox 60.1.0esr(64bit). This issue was not observed before the update. What can we do to resolve this issue? </blockquote> This issue also happens in safe mode.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

You said the problem started with Firefox 61 ESR?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

You said the problem started with Firefox 61 ESR? In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

Thank you for your advice. I am using Firefox 60.1.0 ESR (firefox-60.1.0-5.el6.centos.x86_64 ).

I tired to get the report by specifying the address, I got wrong URL instead. I encountered the crash when uploading image via Firefox and I did it in a different Windows machine.

ABRT shows "Process /usr/lib64/firefox/firefox was killed by signal 5 (SIGTRAP)"

Thank you for your advice. I am using Firefox 60.1.0 ESR (firefox-60.1.0-5.el6.centos.x86_64 ). I tired to get the report by specifying the address, I got wrong URL instead. I encountered the crash when uploading image via Firefox and I did it in a different Windows machine. ABRT shows "Process /usr/lib64/firefox/firefox was killed by signal 5 (SIGTRAP)"

Modified by Yasuyo

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Sounds like you are using a 3rd party build of Firefox that does not support some internal pages like about:crashes


Download Firefox For All languages And Systems {web link}

Sounds like you are using a 3rd party build of Firefox that does not support some internal pages like about:crashes '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}

Question owner

Our firefox was installed using yum and is updated regularly. I didn't know that it does not support about:crashes. (about:config is available). Thank you for your advice and the information.

Before I read your comments, we downgraded firefox to the previous version as a temporal solution and download/upload works fine now.

Our firefox was installed using yum and is updated regularly. I didn't know that it does not support about:crashes. (about:config is available). Thank you for your advice and the information. Before I read your comments, we downgraded firefox to the previous version as a temporal solution and download/upload works fine now.