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Firefox for Fire TV (2nd Gen' 4k 'box' fully updated) continually crashing & closing - 5x at same part of same page on same website 'techradar'

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WHY??????????????????????? It also happens on many other pages. Using Fire TV remote 'back' button often finds a blank white page instead of previous page. Browser may crash or close at this point or not 'go back' without further 'unknown number' of clicks which are more often too many clicks by the time any page ACTUALLY appears. This results in NO FORWARDS button available, so only your memory MAY get you 'back' to where you want or need to be. That assumes there has been NO POPUP about 'browser cookies'. An utterly pointless popup since this browser on Fire TV has ZERO user accessible cookie settings!!!!! This means you can NOT alter whatever the unknown 'default' is!!!! If this pain in the arse pointless pop is 'ignored'- no chance of that since it often 'greys out' the page until you DO respond - then the only 'choice' that gets 'rid of' this popup, is to 'accept' cookies that you can NOT block anyway!!!! This is an utterly false and innacurate interpretation of 'user choice', since 'acceptance' is the ONLY way to remove the popup. Also 'accepting' often crashes or closes the browser. Assuming there IS a 'clickable link' to a 'privacy policy', the same browser may crash or close each time a user tries to read this 'policy'!!!! This OBVIOUSLY has the result that this browser or the webpage (or both 'together') are potentially 'ACCIDENTALL'??? causing a situation where either the browser or the webpage (or both) are increasingly UNFIT for purpose. The 'user' is supposed to be able to actually READ this 'policy'! IF they can NOT, because using said 'potentially broken link' always or often crashes or closes the browser, then 'user choice' does NOT exist for this browser, on ANY & EVERY page where this happens. WTF is the point of having a browser that has ZERO user accessible settings, where 'default' MAY be 'cause' of the 'instability'????, that actually does opposite to its' (assumed) 'design', which is to ALLOW browsing, not PREVENT it! A privacy policy (while being an ESSENTIAL and perhaps even legally compulsory part of a 'page or site) is pointless if either the page/site or browser actively or accidentally (due to some unknown, intermittent, or unreported 'error') does not allow a user to read it?? They can NOT make an 'informed choice' when ZERO choice exists. Or maybe Firefox browser for Fire TV is just 'broken', needs an update, or is not 'compatible' with pages or sites (all or some) that present 'cookie popups, AND some that do NOT present them. This problem does NOT (or extremely rarely, if ever) happens with ANY browser used so far on ANY mobile, smart 'device', nor any NON mobile smart 'device' (except Fire TV Stick AND 'box') that also use, or have used the Firefox browser. This (& other) browsers, used on devices NOT from Amazon DO at have SOME user accessible settings. Checking &/or changing these settings can SOMETIMES solve the issue, but not always. What, if anything, do you suggest I do now?

WHY??????????????????????? It also happens on many other pages. Using Fire TV remote 'back' button often finds a blank white page instead of previous page. Browser may crash or close at this point or not 'go back' without further 'unknown number' of clicks which are more often too many clicks by the time any page ACTUALLY appears. This results in NO FORWARDS button available, so only your memory MAY get you 'back' to where you want or need to be. That assumes there has been NO POPUP about 'browser cookies'. An utterly pointless popup since this browser on Fire TV has ZERO user accessible cookie settings!!!!! This means you can NOT alter whatever the unknown 'default' is!!!! If this pain in the arse pointless pop is 'ignored'- no chance of that since it often 'greys out' the page until you DO respond - then the only 'choice' that gets 'rid of' this popup, is to 'accept' cookies that you can NOT block anyway!!!! This is an utterly false and innacurate interpretation of 'user choice', since 'acceptance' is the ONLY way to remove the popup. Also 'accepting' often crashes or closes the browser. Assuming there IS a 'clickable link' to a 'privacy policy', the same browser may crash or close each time a user tries to read this 'policy'!!!! This OBVIOUSLY has the result that this browser or the webpage (or both 'together') are potentially 'ACCIDENTALL'??? causing a situation where either the browser or the webpage (or both) are increasingly UNFIT for purpose. The 'user' is supposed to be able to actually READ this 'policy'! IF they can NOT, because using said 'potentially broken link' always or often crashes or closes the browser, then 'user choice' does NOT exist for this browser, on ANY & EVERY page where this happens. WTF is the point of having a browser that has ZERO user accessible settings, where 'default' MAY be 'cause' of the 'instability'????, that actually does opposite to its' (assumed) 'design', which is to ALLOW browsing, not PREVENT it! A privacy policy (while being an ESSENTIAL and perhaps even legally compulsory part of a 'page or site) is pointless if either the page/site or browser actively or accidentally (due to some unknown, intermittent, or unreported 'error') does not allow a user to read it?? They can NOT make an 'informed choice' when ZERO choice exists. Or maybe Firefox browser for Fire TV is just 'broken', needs an update, or is not 'compatible' with pages or sites (all or some) that present 'cookie popups, AND some that do NOT present them. This problem does NOT (or extremely rarely, if ever) happens with ANY browser used so far on ANY mobile, smart 'device', nor any NON mobile smart 'device' (except Fire TV Stick AND 'box') that also use, or have used the Firefox browser. This (& other) browsers, used on devices NOT from Amazon DO at have SOME user accessible settings. Checking &/or changing these settings can SOMETIMES solve the issue, but not always. What, if anything, do you suggest I do now?
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  • User Agent: Mozilla/5.0 (Linux; Android 5.1.1) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Focus/2.1 Chrome/59.0.3071.125 Mobile Safari/537.36

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Seburo
  • Top 25 Contributor
  • Moderator
565 solutions 4045 answers

Hi

From the Fire TV home screen, open Settings, then Applications. Find Firefox and clear the cache (not data).

Does this help to resolve this issue?

Hi From the Fire TV home screen, open '''Settings''', then '''Applications'''. Find Firefox and clear the cache ('''not''' data). Does this help to resolve this issue?
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Question owner

To 'Seburo' and anyone else who 'may' have replied to my issue:

I don't know how a 'community member' is supposed to reply to questions arriving in an email, but THIS space I am typing in HERE is the only source I can think of using, since the 'sender' (Seburo & someone else) seems to be using a 'no-reply' address!! Why??

How am I supposed to reply to a question sent from a no reply address???

So,

1) 'Clearing cache' (settings of Fire TV device for specifically Firefox app) does NOT help. 2) 'Clearing data' in same place does NOT help. 3) 'Soft Reset' of Fire TV device does NOT help. 4) Software versions of Fire TV AND Firefox app are latest available - no settings exist in Fire TV device O/S to update manually, so as to PREVENT automatic Fire TV device O/S updates, or to 'revert to a previous version' (just in case someone thinks a previous version might be better or more stable).

I will try uninstalling the Firefox for Fire TV app & re-installing (suggested by Amazon.co.uk tech support help via email). If that does not work I will have to stop using it altogether, assuming Mozilla will 'fix it' eventually (or perhaps they won't?).

This issue has happened again since original help request on another website - this time 'rightmove.co.uk' (at same point in same page 5x times in a row). It seems to do it inconsistently and erratically, because the user has no idea when, or even IF, the app is going to close 'by itself' instead of going to the page it should be going to, from whatever page you find 'a link' on - which could just as easily be just a link to the NEXT page of the same article, a 'new article', (like on Wikipedia) or a different page or different site only 'linked to' by the site you are on i.e. One estate agent site to another (also advertising the same house e.g. rightmove.co.uk to Hamptons International). A 'recent change' to Firefox for Fire TV I had not noticed before is an 'auto suggestion' that appears in the 'typing area' of the virtual keyboard (AND in the same search box - BEHIND the virtual keyboard) that shows possible words or terms to sesrch by based on letters typed.

Some suggestions are gor sites I have never heard of or even are words potentially misspelled. I do NOT want 'auto suggestions' when using this virtual keyboard within Firefox for Fire TV!

To 'Seburo' and anyone else who 'may' have replied to my issue: I don't know how a 'community member' is supposed to reply to questions arriving in an email, but THIS space I am typing in HERE is the only source I can think of using, since the 'sender' (Seburo & someone else) seems to be using a 'no-reply' address!! Why?? How am I supposed to reply to a question sent from a no reply address??? So, 1) 'Clearing cache' (settings of Fire TV device for specifically Firefox app) does NOT help. 2) 'Clearing data' in same place does NOT help. 3) 'Soft Reset' of Fire TV device does NOT help. 4) Software versions of Fire TV AND Firefox app are latest available - no settings exist in Fire TV device O/S to update manually, so as to PREVENT automatic Fire TV device O/S updates, or to 'revert to a previous version' (just in case someone thinks a previous version might be better or more stable). I will try uninstalling the Firefox for Fire TV app & re-installing (suggested by Amazon.co.uk tech support help via email). If that does not work I will have to stop using it altogether, assuming Mozilla will 'fix it' eventually (or perhaps they won't?). This issue has happened again since original help request on another website - this time 'rightmove.co.uk' (at same point in same page 5x times in a row). It seems to do it inconsistently and erratically, because the user has no idea when, or even IF, the app is going to close 'by itself' instead of going to the page it should be going to, from whatever page you find 'a link' on - which could just as easily be just a link to the NEXT page of the same article, a 'new article', (like on Wikipedia) or a different page or different site only 'linked to' by the site you are on i.e. One estate agent site to another (also advertising the same house e.g. rightmove.co.uk to Hamptons International). A 'recent change' to Firefox for Fire TV I had not noticed before is an 'auto suggestion' that appears in the 'typing area' of the virtual keyboard (AND in the same search box - BEHIND the virtual keyboard) that shows possible words or terms to sesrch by based on letters typed. Some suggestions are gor sites I have never heard of or even are words potentially misspelled. I do NOT want 'auto suggestions' when using this virtual keyboard within Firefox for Fire TV!
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Seburo
  • Top 25 Contributor
  • Moderator
565 solutions 4045 answers

Hi

Firefox for Fire TV is a lightweight browser, primarily designed to help you to play video content from the web on your Amazon Fire TV device.

You may be better off using the desktop version of Firefox on a laptop or a desktop computer if you are searching property websites. Firefox for Fire TV is still being developed and there are features that are not present yet (but are being worked on) that would otherwise help in displaying some sites.

This is a support forum, the emals that you are sent are to help you to know there there has been a response to a question that you have made. The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

Hi Firefox for Fire TV is a lightweight browser, primarily designed to help you to play video content from the web on your Amazon Fire TV device. You may be better off using the desktop version of Firefox on a laptop or a desktop computer if you are searching property websites. Firefox for Fire TV is still being developed and there are features that are not present yet (but are being worked on) that would otherwise help in displaying some sites. This is a support forum, the emals that you are sent are to help you to know there there has been a response to a question that you have made. The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
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Question owner

Hello Seburo,

Thank you for your reply.

Your info clears up some things about the issue I experienced, even if that info does not really answer why only SOME links on SOME sites cause the issue they do only SOMETIMES, when using this 'lighweight browser'. Also, unfortunately I am unable to use a 'desktop' version as you suggest, since I don't have access to a desktop pc, or an up to date version of Windows on any other device either.

Thank you for your time (& that of any other volunteer whi contributes help & advice).

Hello Seburo, Thank you for your reply. Your info clears up some things about the issue I experienced, even if that info does not really answer why only SOME links on SOME sites cause the issue they do only SOMETIMES, when using this 'lighweight browser'. Also, unfortunately I am unable to use a 'desktop' version as you suggest, since I don't have access to a desktop pc, or an up to date version of Windows on any other device either. Thank you for your time (& that of any other volunteer whi contributes help & advice).
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Seburo
  • Top 25 Contributor
  • Moderator
565 solutions 4045 answers

Hi

Do you have the URL (addresses) of a few sites where this is happening?

Hi Do you have the URL (addresses) of a few sites where this is happening?
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Question owner

Hello Seburo

On the 'Techradar' website I was just trying to scroll down the page I was on. At the same point each time during scrolling (possibly close to a 'banner ad' or a link to a video which I was NOT clicking on), is when it happened.

I got to Techradar from a Google search result, or possibly via another link on Wikipedia.

I have no idea of the actual URL of the Techradar page, or the page/article (that MAY have been about Amazon Music) that got me to the point where the problem started.

On the 'rightmove.co.uk.' website (a website for multiple estate agencies to post properties for sale - I am NOT an estate agent) it was the 'Streetview' link for individual properies that was link with the problem.

I can't remember the third or fourth website URL (it MAY have been the Canon.co.uk website), that this has also happened on, but the when it happens, it happens at the 'same place' on a website every time, which will usually (but not always) be a link to another page or section of that same site. That link may or may not be on the 'main page' of the site or 'within an article' on that page or other page (as with the 'streetview' links on rightmove.co.uk)

That page or section will have multiple other links or pages that will be fine but if one 'link' is not 'fine' it will continue to cause the same problem every time you click it or even try to scroll past it to see the rest of the page.

Obviously that 'place' will not be the same across different sites.

Thanks

Hello Seburo On the 'Techradar' website I was just trying to scroll down the page I was on. At the same point each time during scrolling (possibly close to a 'banner ad' or a link to a video which I was NOT clicking on), is when it happened. I got to Techradar from a Google search result, or possibly via another link on Wikipedia. I have no idea of the actual URL of the Techradar page, or the page/article (that MAY have been about Amazon Music) that got me to the point where the problem started. On the 'rightmove.co.uk.' website (a website for multiple estate agencies to post properties for sale - I am NOT an estate agent) it was the 'Streetview' link for individual properies that was link with the problem. I can't remember the third or fourth website URL (it MAY have been the Canon.co.uk website), that this has also happened on, but the when it happens, it happens at the 'same place' on a website every time, which will usually (but not always) be a link to another page or section of that same site. That link may or may not be on the 'main page' of the site or 'within an article' on that page or other page (as with the 'streetview' links on rightmove.co.uk) That page or section will have multiple other links or pages that will be fine but if one 'link' is not 'fine' it will continue to cause the same problem every time you click it or even try to scroll past it to see the rest of the page. Obviously that 'place' will not be the same across different sites. Thanks
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Seburo
  • Top 25 Contributor
  • Moderator
565 solutions 4045 answers

Hi

Thank you for that information. From the sites you have mentioned, I guess you are a fellow Brit. Hello!

I have tried the Rightmove site's streetview and I agree that there is an issue there. I will flag this up with the developers and see if we can get this fixed so that Firefox for Fire TV can handle Google Streetview.

I can get the Techrader and Canon sites to load and can open links on those pages. I am using an advance copy of the next version of the Firefox for Fire TV application, but I would liek to look into this further.

  • Do you have many/any other apps installed on your Fire TV device?
  • Can you take one of those sites (canon.co.uk) and walk though the links you select that leads to the problem?

Hopefully we can run this one down for you and figure out what is happening.

Hi Thank you for that information. From the sites you have mentioned, I guess you are a fellow Brit. Hello! I have tried the Rightmove site's streetview and I agree that there is an issue there. I will flag this up with the developers and see if we can get this fixed so that Firefox for Fire TV can handle Google Streetview. I can get the Techrader and Canon sites to load and can open links on those pages. I am using an advance copy of the next version of the Firefox for Fire TV application, but I would liek to look into this further. * Do you have many/any other apps installed on your Fire TV device? * Can you take one of those sites (canon.co.uk) and walk though the links you select that leads to the problem? Hopefully we can run this one down for you and figure out what is happening.
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