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since windows update 1803 my firefox freezes or hangs up i tried unchecking hardware acceleration but didnt help

  • 7 replies
  • 2 have this problem
  • 5244 views
  • Last reply by Shadow110

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the computer hangs or freezes up when i use firefox i tried unchecking hardware acceleration like it suggested but dint help i installed the update 5-18 so can't rol back was figuring they would fix problem but the later updates was worse i use fire fox seems like forever and hate that i can't now

Chosen solution

after uninstalling and reinstalling Mozilla Firefox havent had any issues thank you for the help

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All Replies (7)

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Hi, make sure Win10 has not taken over your Hardware Drivers as it will especially Video Card Drivers. Please Check in Device Manage (use search).

You can try this after figure out your Video Card Drivers, also update them if possible.

Please include the bp- part as it is useless without it. The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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df59f5b3-9379-4173-9a18-22c4422bda5f

   6/29/2018    5:32 PM

5ca79e95-7def-4452-84e4-6bcc5e229c27

   6/29/2018    5:32 PM

c9e0da1d-ac4a-4517-a99c-5310f77e9075

   6/27/2018    2:34 PM

0070bf27-4c9e-48ec-b812-53eba564181c

   6/27/2018    2:34 PM

c506a3c6-d3da-4fce-b622-ad6a55200c63

   6/27/2018    2:34 PM

967d5d32-d712-47d5-a860-b420b4e4dd4b

   6/27/2018    2:31 PM

this is the last 5 crashes i not very good with a computer so if this is not right iam sorry for the trouble

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Hi, all the above need the bp- in front of them as was mentioned. Can not do anything with the above.

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bp-a77c00af-7938-477c-8b53-c940c0180705 7/5/2018 1:13 AM bp-30987ef9-6e1c-474d-84b8-ae8711180614 6/14/2018 3:41 PM bp-b99bb832-f5e7-4d63-8f38-bcc6e1180508 5/8/2018 3:36 PM bp-3addaedf-7fed-440d-b8b2-ba4071180428 4/27/2018 11:59 PM bp-0ffdb94c-c360-41a1-9cfe-803211180426 4/25/2018 9:23 PM bp-fd849d15-099f-4534-888a-e7f041180418 4/18/2018 5:14 PM

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Hi, these are not crashes but hangs and forced shutdowns. Nothing is helpful in them.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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Chosen Solution

after uninstalling and reinstalling Mozilla Firefox havent had any issues thank you for the help

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Welcome glad things are working for you. Please mark the solution that solved the issue so that others can find it. Thank You.