Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync password suddenly stopped working, resetted, all logins lost

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by casanova80

casanova80
casanova80
more options

Hi everyone,

Never experienced similar before, what happened is that I opened my browser today on the 2nd of July, noticed it was not syncing at all. i tried re-connecting but it was not liking the password, all my passwords are unique and well kept. I use VM level additional security, i found it quite bizarre, I reset my pass, I managed to put it in-sync, im going to my fav site to login, user/passes isnt there, i go check my logins in preferences, theres nothing apart from 2nd of july, a dummy entry i made, everythings been wiped

so far;

1- my synch pass stopped working, forced me to reset 2- after reset all the login details dissapears from the account 3- yes, "logins" box checked under sync settings 4- there is no Firefox backup folder on the desktop


need your advice :)

tnx

Hi everyone, Never experienced similar before, what happened is that I opened my browser today on the 2nd of July, noticed it was not syncing at all. i tried re-connecting but it was not liking the password, all my passwords are unique and well kept. I use VM level additional security, i found it quite bizarre, I reset my pass, I managed to put it in-sync, im going to my fav site to login, user/passes isnt there, i go check my logins in preferences, theres nothing apart from 2nd of july, a dummy entry i made, everythings been wiped so far; 1- my synch pass stopped working, forced me to reset 2- after reset all the login details dissapears from the account 3- yes, "logins" box checked under sync settings 4- there is no Firefox backup folder on the desktop need your advice :) tnx

Chosen solution

Note that all data on the Sync server is reset if you change the password of the Sync account. This is because this password is used to encrypt your personal data locally before it is uploaded and only this password can decrypt this data.

Read this answer in context 👍 0

All Replies (3)

Shadow110
Shadow110
more options

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.

You may have to wait 24hrs for password reset. If fails to come through please go to the bottom of this URL ignoring the rest :

Include the URL to this post. You should be contacted by a Supervisor within a day or so.

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
more options

Chosen Solution

Note that all data on the Sync server is reset if you change the password of the Sync account. This is because this password is used to encrypt your personal data locally before it is uploaded and only this password can decrypt this data.

casanova80
casanova80 Question owner
more options

cor-el said

Note that all data on the Sync server is reset if you change the password of the Sync account. This is because this password is used to encrypt your personal data locally before it is uploaded and only this password can decrypt this data.

thank you, if that's case then the data has been reset anyway as i did change the password. apparently there was an update yesterday which did change/reset a few areas in Firefox, after the update some of the third party tools lost their settings and I had to reset my sync password for some reason. ok, cheers