Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Quantum 61 freezes randomly on SP 2013 sites

more options

We have multiple independent reports across our company of random freezes when browsing SharePoint 2013 on premises sites. The same pages view fine in IE and Chrome. Is this a known issue?

Thanks Andrew

All Replies (4)

more options

How was your FF update?

more options

Try to start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

In what respect? We are running 61 which is the latest version. I tried the beta and it's no better.

Thanks Andrew

more options

I tried starting FireFox in Safe Mode.

That did not fix the issue. After browsing our portal for a few minutes it started hanging again.

Theme is set to default and safe mode turned on.

Thanks Andrew