Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Parental controls and bookmarks are gone

  • 1 reply
  • 1 has this problem
  • Last reply by Shadow110

more options

I am a Windows user. I added a ton of parental controls and special bookmarks for my child and they are all gone. Why did this happen?

All Replies (1)

more options

Hi, we would not know why those things happened as each users system is configured so differently that any thing can happen and does as it is, after all a computer program.

Please check your Desktop for a folder called OldFirefoxProfile if it is there it is possible to maybe recover data from it as it was deemed corrupted in the update. Let us know please.

Please check here to see if there is a 2nd profile, your looking for the oldest dated folder.

As for Parental Controls you will need to be more specific and expand on that as we have no idea what you did, what your running, what modifications you have made. So please inform us to the fullest detail. Thank You.