X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

can't Print web page from FF 60.0.2 Quantum 64bit.

Posted

I was on FF 56 a/c ReminderFox extension,but finally got a calendar program I'm happy with.Since then i have updated to 60.0.2 Quantum 64bit .I can't print web pages NOW from FF(yes I tried other web pages,all the same)I CAN print from Opera&IE.I have aMFC-J875dw Brother.My system is a Dell XPS 8700 w/Windows 8.1 64bit.Any ideas?

I was on FF 56 a/c ReminderFox extension,but finally got a calendar program I'm happy with.Since then i have updated to 60.0.2 Quantum 64bit .I can't print web pages NOW from FF(yes I tried other web pages,all the same)I CAN print from Opera&IE.I have aMFC-J875dw Brother.My system is a Dell XPS 8700 w/Windows 8.1 64bit.Any ideas?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

Shadow110 1072 solutions 14836 answers

Hi, please see if these help :

If not please explain further what the issue is with your not printing pages as you have not described anything. Description is key to helping you.

Please let us know if this solved your issue or if need further assistance.

Hi, please see if these help : *http://kb.mozillazine.org/Problems_printing_web_pages *https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox If not please explain further what the issue is with your not printing pages as you have not described anything. Description is key to helping you. Please let us know if this solved your issue or if need further assistance.

Question owner

Your right i left an important piece out.When I try to print a web page (or part of one)in FF 1st of all print preview is blank(just found that out this am)when I click print I get a BLANK PAGE

Your right i left an important piece out.When I try to print a web page (or part of one)in FF 1st of all print preview is blank(just found that out this am)when I click print I get a BLANK PAGE
jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

Firefox has problems with pages that use certain style rules, and we can try to troubleshoot those on a case by case basis. However, if you get a blank printout or blank preview even from very simple pages -- for example, https://www.jeffersonscher.com/res/searchjson.html -- then there's something else going on.

Were the two linked articles helpful at all?

Firefox has problems with pages that use certain style rules, and we can try to troubleshoot those on a case by case basis. However, if you get a blank printout or blank preview even from very simple pages -- for example, https://www.jeffersonscher.com/res/searchjson.html -- then there's something else going on. Were the two linked articles helpful at all?

Question owner

I went back and tried an all text web page.same thing blank preview and a blank page ejected from printer.Is the only FF available now is the Quantum 64bit? my it guy says I'm running a beta

I went back and tried an all text web page.same thing blank preview and a blank page ejected from printer.Is the only FF available now is the Quantum 64bit? my it guy says I'm running a beta
Shadow110 1072 solutions 14836 answers

Hi, no Firefox comes in both 32 and 64bit. The stub installer small one that activates the download will auto choose for you. Everyone else got upped to 64bit several versions ago if they were 64bit.

It guy wrong.

If you want to go back to 32bit you can do that by choosing the proper download off of this page :

or can think bigger :

The Developer Edition stays in beta :

As for fixing your printing there should be a update tomorrow to version 62. If not alerted restart Firefox and please try to force it by going to Help --> About. Will hope the update fixes your issue. If not please get back to us.

Hi, no Firefox comes in both 32 and 64bit. The stub installer small one that activates the download will auto choose for you. Everyone else got upped to 64bit several versions ago if they were 64bit. It guy wrong. If you want to go back to 32bit you can do that by choosing the proper download off of this page : *https://www.mozilla.org/firefox/all/ or if you are part of a organization that needs stability over bells and whistles : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles or can think bigger : *https://www.mozilla.org/en-US/firefox/enterprise/ The Developer Edition stays in beta : *https://www.mozilla.org/en-US/firefox/developer/ As for fixing your printing there should be a update tomorrow to version 62. If not alerted restart Firefox and please try to force it by going to Help --> About. Will hope the update fixes your issue. If not please get back to us.

Modified by Shadow110

Shadow110 1072 solutions 14836 answers

https://addons.mozilla.org/en-GB/firefox/search/?platform=windows&q=print No idea if any of these will help. Wait till update to 51 tomorrow.

https://addons.mozilla.org/en-GB/firefox/search/?platform=windows&q=print No idea if any of these will help. Wait till update to 51 tomorrow.

Question owner

well I did the update to 62.0 32bit and still no print from web pages in FF,Is there going to be an update to the 64 bit version?

well I did the update to 62.0 32bit and still no print from web pages in FF,Is there going to be an update to the 64 bit version?
jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

Version 62 should be available for both 32-bit and 64-bit Firefox.

Did the steps in either of the two troubleshooting articles help?

Version 62 should be available for both 32-bit and 64-bit Firefox. Did the steps in either of the two troubleshooting articles help?

Question owner

the new version (s) for 64&32bit that i got was ver.61

and neither of your suggestions(links) worked for me

the new version (s) for 64&32bit that i got was ver.61 and neither of your suggestions(links) worked for me
jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

Wondering if the problem occurs with all printers, or only the one you mentioned in your original question.

Does Windows 8.1 include Microsoft's PDF printer as one of the choices in the Print dialog?

Or would you be interested in installing a PDF printer driver? For example: https://www.pdfforge.org/pdfcreator

(Note: when using a PDF printer, do not check the "print to file" box in the print dialog, the PDF printer driver handles that automatically.)

Wondering if the problem occurs with all printers, or only the one you mentioned in your original question. Does Windows 8.1 include Microsoft's PDF printer as one of the choices in the Print dialog? Or would you be interested in installing a PDF printer driver? For example: https://www.pdfforge.org/pdfcreator (Note: when using a PDF printer, do not check the "print to file" box in the print dialog, the PDF printer driver handles that automatically.)

Question owner

Hven't tried the MS pdf printer yet.I just noticed both my browsers show "Quantum" 64 or 32 bit.Is this correct or do I have the wrong browsers.BTW been a FF user for years

Hven't tried the MS pdf printer yet.I just noticed both my browsers show "Quantum" 64 or 32 bit.Is this correct or do I have the wrong browsers.BTW been a FF user for years

Modified by timbo61

WestEnd
  • Top 25 Contributor
60 solutions 5376 answers

So what is the page you tried that failed to print?

So what is the page you tried that failed to print?

Question owner

WestEnd:read above to see it's any web page

WestEnd:read above to see it's any web page
jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

timbo61 said

I just noticed both my browsers show "Quantum" 64 or 32 bit.Is this correct or do I have the wrong browsers.BTW been a FF user for years

If you go to menu > Help > About Firefox in Firefox 61, the panel says "Firefox Quantum" instead of "Firefox". Is that where you were looking?

''timbo61 [[#answer-1127831|said]]'' <blockquote> I just noticed both my browsers show "Quantum" 64 or 32 bit.Is this correct or do I have the wrong browsers.BTW been a FF user for years </blockquote> If you go to menu > Help > About Firefox in Firefox 61, the panel says "Firefox Quantum" instead of "Firefox". Is that where you were looking?

Question owner

yes that's where I'm looking

yes that's where I'm looking

Question owner

it's now 8/22/18 I still can't print from FF 61.0.2.I got on google to ask the fix,followed the directions and still get the pop-up window"An error occurred while printing."and then my printer sends a blank page.as a reminder ALL other Browsers (I use) opera&IE print fine this has been going on for 2 months I did have 64&2bit versions,but last update changed the 2 to 64 a/c my desktop is a 64bit machine

it's now 8/22/18 I still can't print from FF 61.0.2.I got on google to ask the fix,followed the directions and still get the pop-up window"An error occurred while printing."and then my printer sends a blank page.as a reminder ALL other Browsers (I use) opera&IE print fine this has been going on for 2 months I did have 64&2bit versions,but last update changed the 2 to 64 a/c my desktop is a 64bit machine
jscher2000
  • Top 10 Contributor
8638 solutions 70669 answers

Hi timbo61, since you started a new question for Firefox 61, I'll reply here: https://support.mozilla.org/questions/1230657

Hi timbo61, since you started a new question for Firefox 61, I'll reply here: https://support.mozilla.org/questions/1230657