Tabs keep crashing
All of my tabs keep crashing as soon as i open them except for the first tab. Please help! I have version 60.0.2 and the crash reports are:
afc43c96-4ae2-47dd-b80f-50ce30fef0fb 6/25/2018 8:04 AM 0e619bb1-23d0-4e93-8300-27b5687c6305 6/25/2018 7:57 AM d33f30a4-389f-4071-abee-9d0631570c0c 6/25/2018 7:56 AM f5b91a8c-78ce-43df-b053-dce675111f76 6/25/2018 7:54 AM 97989f17-cba1-4d80-8458-f8a83c08b6b2 6/25/2018 7:54 AM 28bb33d1-065f-4b60-918e-75abb24c03fa 6/25/2018 7:50 AM ac75af21-c9a0-4942-9a42-8cbf08b77775 6/25/2018 7:49 AM c97199a2-1ceb-4ff4-8d56-f57364aaff5c 6/25/2018 7:49 AM e0c9949c-3a46-45db-8f53-7a28f241533b 6/25/2018 7:48 AM 74efae90-bb7a-486b-92ef-a3626edcc7a6 6/25/2018 7:48 AM
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36
hi, do you have any crash ids in the submitted section of about:crashes as well? if so, please provide those instead...
how do i find those?
probably on the same about:crashes page where you've copied the reports into your original question, but further down on that page! the ids of submitted crash reports start with bp- & only those are useful for us to look into the matter :-)
I found them by scrolling further down the page. here they are
bp-43cf7209-7769-4fe9-9c6c-24a681180625 6/25/2018 7:50 AM bp-0cbab9c9-1990-4e53-8f67-ac66f1180625 6/25/2018 7:48 AM bp-a1c9f800-996e-43f9-9606-389311180625 6/25/2018 7:47 AM bp-bf9483a4-00f4-499c-bd52-3483a1180625 6/25/2018 7:43 AM bp-1ce7737a-1b46-4c2b-9a0e-97d9d0180601 6/1/2018 2:31 PM bp-e4f8a9a3-c75a-4df7-9db8-6a86e1180530 5/30/2018 1:34 PM bp-b32479db-e4b5-4eee-a1d3-ecbbe1180305 3/5/2018 8:31 AM bp-d392efd2-1954-4c4d-ac50-bac4d1171212 12/12/2017 3:12 PM bp-939a3596-d284-4caf-b3af-5c9651170913 9/13/2017 8:57 AM bp-6f7f56d1-772b-48c0-94e1-efa350170912 9/12/2017 10:18 AM
thanks, those crashes are caused by the 3rd party software pc matic/pc pitstop (they run under various different names). that's hooking into and messing with firefox. please try uninstalling that problematic software from your system...
hi matthuey1, sorry for bugging again about your tab crashes.
we are in contact with the pc pitstop security vendor about those crashes & in order to debug them further they are asking to get access to a dump of a submitted crash from an affected user. since this has some privacy indications (the dump might hold things like visited websites at the time of the crash) we do not provide access to this for third-parties without the consent of the affected user. would you be ok with handing this information over to pc pitstop?