Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I update Firefox?

  • 4 replies
  • 1 has this problem
  • Last reply by jscher2000

more options

I went to 'About'and was told I am on version 41. I pressed the button to search for updates but was told none were available... I believe the latest version is at least 59, so why can't I get it? I'm running Android Lollipop (5.2 or maybe 5.3).

Firefox no longer appears in Google Play Store; in either Updates, Installed or Library.

All Replies (4)

more options

Firefox 60 should run on Android 4.1 and higher, so I don't know why you can't see it in Google Play.

Can you see Firefox Beta in the Play store?

If you can see Firefox and/or Firefox Beta as a new install but not in your Installed apps, is it possible you side-loaded it??

more options

I can see 'Firefox for Android Beta' as available in the Playstore.

I searched for 'Firefox', too, and it came up with an Uninstall button, so I guess the Playstore does recognise it in this way.

I have had Firefox installed for a few years now and I didn't side-load it.

The option did come up to update it a while back. Although I'm a bit surprised that upon checking I found v.41 is about 2 & a half years old! I'm sure I've seen Firefox appear in the Updates list several months ago, though I can't remember if it was successful.

Regards, Stephen

more options


If I can't solve this problem here, does anyone know how I could contact Mozilla about this? Or if there is any other course of action that might help?

Thanks, Stephen

more options

I think if you remove Firefox completely and install it again, you will get the new version. However, that probably would erase your data (bookmarks, cache, cookies, etc.). If you are not using Firefox Sync, it wouldn't be restored.