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Cant sign into outlook/hotmail, blank screen only, please help

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I can get to the first page where the sign in button is, but after I click that, all I get is a blank screen. I have already deleted all history including cache and cookies but still not working. Please advice

I can get to the first page where the sign in button is, but after I click that, all I get is a blank screen. I have already deleted all history including cache and cookies but still not working. Please advice

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • Firefox 60.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
  • Support URL: https://support.mozilla.org/1/firefox/60.0.2/WINNT/en-GB/

Extensions

  • Ad-Blocker 3.0.0 ({b89efd87-232e-4829-87d2-22148919d72f})
  • AdBlocker for YouTube™ 0.2.8 (jid1-q4sG8pYhq8KGHs@jetpack)
  • YouTube mp3 Downloader 1.0.2 ({defe5404-0b6f-4cce-a119-ee0df858e5f9})
  • Flashblock 1.5.20 ({3d7eb24f-2740-49df-8937-200b1cc08f8a}) (Inactive)
  • NoScript 10.1.8.2 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • RAMBack 1.0.1-signed.1-signed (ramback@pavlov.net) (Inactive)

Javascript

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Graphics

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  • adapterDescription2: NVIDIA GeForce 710M
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  • adapterRAM2: 1024
  • adapterSubsysID: 07321025
  • adapterSubsysID2: 077e1025
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 12-12-2012
  • driverDate2: 6-21-2013
  • driverVersion: 9.17.10.2932
  • driverVersion2: 9.18.13.2049
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007f60) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 solutions 14836 answers

Hi please check that your Ad-Blocker is not stopping the page please : Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hi please check that your Ad-Blocker is not stopping the page please : '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Helpful Reply

Still not workng :(

Still not workng :(
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.

  • click the shield icon for more detail and possibly disable the protection
  • check the Web Console for more detail about what content is blocked by Tracking Protection
  • "3-bar" menu button or Tools -> Web Developer

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version Firefox shows the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection. *click the shield icon for more detail and possibly disable the protection *check the Web Console for more detail about what content is blocked by Tracking Protection *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection-firefox ---- You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

Does this link work? https://outlook.live.com/owa/

Or this one: https://outlook.live.com/mail/inbox

Also, please make sure the redirect block is turned off:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste access and pause while the list is filtered

(3) If the accessibility.blockautorefresh preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false

Does this link work? https://outlook.live.com/owa/ ''Or this one:'' https://outlook.live.com/mail/inbox Also, please make sure the redirect block is turned off: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button accepting the risk. (2) In the search box above the list, type or paste '''access''' and pause while the list is filtered (3) If the '''accessibility.blockautorefresh''' preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false

Modified by jscher2000

Question owner

jscher2000 said

Does this link work? https://outlook.live.com/owa/ Or this one: https://outlook.live.com/mail/inbox Also, please make sure the redirect block is turned off: (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk. (2) In the search box above the list, type or paste access and pause while the list is filtered (3) If the accessibility.blockautorefresh preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false

Neither of the links work and the accessibility.blockautorefresh is not in bold, unmodified and the value is set to false

''jscher2000 [[#answer-1122722|said]]'' <blockquote> Does this link work? https://outlook.live.com/owa/ ''Or this one:'' https://outlook.live.com/mail/inbox Also, please make sure the redirect block is turned off: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button accepting the risk. (2) In the search box above the list, type or paste '''access''' and pause while the list is filtered (3) If the '''accessibility.blockautorefresh''' preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false </blockquote> Neither of the links work and the accessibility.blockautorefresh is not in bold, unmodified and the value is set to false
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

Hmm, do you allow "third party" cookies? This article describes the cookie settings for maximum compatibility: Websites say cookies are blocked - Unblock them.

Does it make any difference if you try a private window? You can launch a private window using the menu or Ctrl+Shift+n.

Hmm, do you allow "third party" cookies? This article describes the cookie settings for maximum compatibility: [[Websites say cookies are blocked - Unblock them]]. Does it make any difference if you try a private window? You can launch a private window using the menu or Ctrl+Shift+n.

Question owner

jscher2000 said

Hmm, do you allow "third party" cookies? This article describes the cookie settings for maximum compatibility: Websites say cookies are blocked - Unblock them. Does it make any difference if you try a private window? You can launch a private window using the menu or Ctrl+Shift+n.

Yes third party cookies are set to always and the private window didnt work either :(

''jscher2000 [[#answer-1122762|said]]'' <blockquote> Hmm, do you allow "third party" cookies? This article describes the cookie settings for maximum compatibility: [[Websites say cookies are blocked - Unblock them]]. Does it make any difference if you try a private window? You can launch a private window using the menu or Ctrl+Shift+n. </blockquote> Yes third party cookies are set to always and the private window didnt work either :(
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

The Sign in button runs a script that takes you to this page (but there is a lot more to the URL):

https://login.live.com/login.srf

Are you able to load that page directly?

Have you noticed any other problems with scripts not working?

The Sign in button runs a script that takes you to this page (but there is a lot more to the URL): https://login.live.com/login.srf Are you able to load that page directly? Have you noticed any other problems with scripts not working?

Helpful Reply

jscher2000 said

The Sign in button runs a script that takes you to this page (but there is a lot more to the URL): https://login.live.com/login.srf Are you able to load that page directly? Have you noticed any other problems with scripts not working?

No thats the page which goes blank. All other websites seem to function ok

''jscher2000 [[#answer-1122767|said]]'' <blockquote> The Sign in button runs a script that takes you to this page (but there is a lot more to the URL): https://login.live.com/login.srf Are you able to load that page directly? Have you noticed any other problems with scripts not working? </blockquote> No thats the page which goes blank. All other websites seem to function ok
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

If you temporarily disable style rules for the login page, will the login form display? To do that:

  • tap the Alt key to activate the menu bar
  • View > Page Style > No Style

When I do that, the result is the attached. Note that you need to click "Next" after entering your Hotmail address, then enter your password.

After logging in, you can return to the View menu and re-enable style rules:

  • tap the Alt key to activate the menu bar
  • View > Page Style > Basic Page Style
If you temporarily disable style rules for the login page, will the login form display? To do that: * tap the Alt key to activate the menu bar * View > Page Style > No Style When I do that, the result is the attached. Note that you need to click "Next" after entering your Hotmail address, then enter your password. After logging in, you can return to the View menu and re-enable style rules: * tap the Alt key to activate the menu bar * View > Page Style > Basic Page Style

Modified by jscher2000

Question owner

jscher2000 said

If you temporarily disable style rules for the login page, will the login form display? To do that:
  • tap the Alt key to activate the menu bar
  • View > Page Style > No Style
When I do that, the result is the attached. Note that you need to click "Next" after entering your Hotmail address, then enter your password. After logging in, you can return to the View menu and re-enable style rules:
  • tap the Alt key to activate the menu bar
  • View > Page Style > Basic Page Style

Tappig the alt key doesnt seem to bring up anything here. I've tried hotmail on explorer and chome aswell but its the same problem there

''jscher2000 [[#answer-1122784|said]]'' <blockquote> If you temporarily disable style rules for the login page, will the login form display? To do that: * tap the Alt key to activate the menu bar * View > Page Style > No Style When I do that, the result is the attached. Note that you need to click "Next" after entering your Hotmail address, then enter your password. After logging in, you can return to the View menu and re-enable style rules: * tap the Alt key to activate the menu bar * View > Page Style > Basic Page Style </blockquote> Tappig the alt key doesnt seem to bring up anything here. I've tried hotmail on explorer and chome aswell but its the same problem there
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

cakky said

Tappig the alt key doesnt seem to bring up anything here.

Tapping the Alt key should activate the classic menu bar (File, Edit, View...). I think you mean that changing the Page Style didn't make any difference. However, if you weren't able to use the menu, you could set the Menu Bar visible for a few minutes. You can use one of these methods to show the toolbar list and select the bar there:

  • right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button)
  • (menu bar) View > Toolbars
    On Windows, tap the Alt key to activate the menu bar temporarily.
  • in Customize mode > Toolbars button (see: Customize Firefox controls, buttons and toolbars)

To turn on the Menu Bar, Bookmarks Toolbar, or other bars, click it on the list.

I've tried hotmail on explorer and chome aswell but its the same problem there

Hmm, that's suspicious. It's hard to think of any reason that all of your browsers would get a blank page for that site unless there was something at the system level blocking it. Do you use any security software that filters all of your web browsing? Have you scanned for malware recently? (Troubleshoot Firefox issues caused by malware)

If you press Ctrl+u to call up the source view of the page, is there HTML code there or is it blank? I get about two screens worth of tightly packed code. The body section at the end is very short; everything is generated by scripts.

<body class="cb" data-bind="defineGlobals: ServerData, bodyCssClass"></body>

''cakky [[#answer-1122874|said]]'' <blockquote> Tappig the alt key doesnt seem to bring up anything here. </blockquote> Tapping the Alt key should activate the classic menu bar (File, Edit, View...). I think you mean that changing the Page Style didn't make any difference. However, if you weren't able to use the menu, you could set the Menu Bar visible for a few minutes. You can use one of these methods to show the toolbar list and select the bar there: * right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button) * (menu bar) View > Toolbars<br><em>On Windows, tap the Alt key to activate the menu bar temporarily.</em> * in Customize mode > Toolbars button (see: [[Customize Firefox controls, buttons and toolbars]]) To turn on the Menu Bar, Bookmarks Toolbar, or other bars, click it on the list. <blockquote> I've tried hotmail on explorer and chome aswell but its the same problem there </blockquote> Hmm, that's suspicious. It's hard to think of any reason that all of your browsers would get a blank page for that site unless there was something at the system level blocking it. Do you use any security software that filters all of your web browsing? Have you scanned for malware recently? ([[Troubleshoot Firefox issues caused by malware]]) If you press Ctrl+u to call up the source view of the page, is there HTML code there or is it blank? I get about two screens worth of tightly packed code. The body section at the end is very short; everything is generated by scripts. &lt;body class="cb" data-bind="defineGlobals: ServerData, bodyCssClass">&lt;/body>

Question owner

jscher2000 said

cakky said
Tappig the alt key doesnt seem to bring up anything here.

Tapping the Alt key should activate the classic menu bar (File, Edit, View...). I think you mean that changing the Page Style didn't make any difference. However, if you weren't able to use the menu, you could set the Menu Bar visible for a few minutes. You can use one of these methods to show the toolbar list and select the bar there:

  • right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button)
  • (menu bar) View > Toolbars
    On Windows, tap the Alt key to activate the menu bar temporarily.
  • in Customize mode > Toolbars button (see: Customize Firefox controls, buttons and toolbars)

To turn on the Menu Bar, Bookmarks Toolbar, or other bars, click it on the list.

I've tried hotmail on explorer and chome aswell but its the same problem there

Hmm, that's suspicious. It's hard to think of any reason that all of your browsers would get a blank page for that site unless there was something at the system level blocking it. Do you use any security software that filters all of your web browsing? Have you scanned for malware recently? (Troubleshoot Firefox issues caused by malware)

If you press Ctrl+u to call up the source view of the page, is there HTML code there or is it blank? I get about two screens worth of tightly packed code. The body section at the end is very short; everything is generated by scripts.

<body class="cb" data-bind="defineGlobals: ServerData, bodyCssClass"></body>

I've done a malware scan and theres nothing suspicious apparently. I did ctrl + U on the blank sign in page and got this:

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''jscher2000 [[#answer-1122894|said]]'' <blockquote> ''cakky [[#answer-1122874|said]]'' <blockquote> Tappig the alt key doesnt seem to bring up anything here. </blockquote> Tapping the Alt key should activate the classic menu bar (File, Edit, View...). I think you mean that changing the Page Style didn't make any difference. However, if you weren't able to use the menu, you could set the Menu Bar visible for a few minutes. You can use one of these methods to show the toolbar list and select the bar there: * right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button) * (menu bar) View > Toolbars<br><em>On Windows, tap the Alt key to activate the menu bar temporarily.</em> * in Customize mode > Toolbars button (see: [[Customize Firefox controls, buttons and toolbars]]) To turn on the Menu Bar, Bookmarks Toolbar, or other bars, click it on the list. <blockquote> I've tried hotmail on explorer and chome aswell but its the same problem there </blockquote> Hmm, that's suspicious. It's hard to think of any reason that all of your browsers would get a blank page for that site unless there was something at the system level blocking it. Do you use any security software that filters all of your web browsing? Have you scanned for malware recently? ([[Troubleshoot Firefox issues caused by malware]]) If you press Ctrl+u to call up the source view of the page, is there HTML code there or is it blank? I get about two screens worth of tightly packed code. The body section at the end is very short; everything is generated by scripts. &lt;body class="cb" data-bind="defineGlobals: ServerData, bodyCssClass">&lt;/body> </blockquote> I've done a malware scan and theres nothing suspicious apparently. I did ctrl + U on the blank sign in page and got this: <!DOCTYPE html><!-- ServerInfo: BAYIDSLGN3E005 2018.06.06.22.15.29 Live1 Unknown LocVer:0 --><!-- PreprocessInfo: azbldrun:CY1AZRBLD85, 2018-06-07T04:58:25.9219055Z - Version: 16,0,27807,2 --><!-- RequestLCID: 2057, Market:EN-GB, PrefCountry: UK, LangLCID: 2057, LangISO: EN-GB --><html dir="ltr" lang="EN-GB"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"/><meta http-equiv="X-UA-Compatible" content="IE=Edge"/><base href="https://login.live.com/pp1600/"/><script type="text/javascript">var PROOF = {};PROOF.Type = {SQSA: 6, CSS: 5, DeviceId: 4, Email: 1, AltEmail: 2, SMS: 3, HIP: 8, Birthday: 9, TOTPAuthenticator: 10, RecoveryCode: 11, StrongTicket: 13, TOTPAuthenticatorV2: 14, UniversalSecondFactor: 15, Voice: -3};</script><noscript><meta http-equiv="Refresh" content="0; URL=https://login.live.com/jsDisabled.srf?mkt=EN-GB&lc=2057"/>Microsoft account requires JavaScript to sign in. 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Modified by Chris Ilias

Question owner

I'm not aware of any security software that filters all of my web browsing

I'm not aware of any security software that filters all of my web browsing
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

Hi cakky, I think your paste was too long, so it cut off half way through. However, the fact that anything appears there at all indicates that Firefox is able to retrieve a page from the server. The question is why nothing appears in the tab.

Can you think of any reason that content from the following server might be blocked? Can you open these links directly:

The first is more or less readable, the second is a wall of script code. What do you see?

Hi cakky, I think your paste was too long, so it cut off half way through. However, the fact that anything appears there at all indicates that Firefox is able to retrieve a page from the server. The question is why nothing appears in the tab. Can you think of any reason that content from the following server might be blocked? Can you open these links directly: * https://auth.gfx.ms/16.000.27807.2/Converged_v21033.css * https://auth.gfx.ms/16.000.27807.2/ConvergedLoginPaginatedStrings.EN.js The first is more or less readable, the second is a wall of script code. What do you see?

Question owner

This on both

This on both
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

Hi cakky, this is an unusual message. I think it means the server wants some kind of proof of identity from the browser, but that doesn't really make sense.

There was a thread on this error message in Turkish, which I don't read, but when I translate it, ESET was involved in the problem. Do you run any ESET security software (e.g., Nod32)?

Hi cakky, this is an unusual message. I think it means the server wants some kind of proof of identity from the browser, but that doesn't really make sense. There was a thread on this error message in Turkish, which I don't read, but when I translate it, ESET was involved in the problem. Do you run any ESET security software (e.g., Nod32)?

Question owner

Yes i do run ESET NOD32

Yes i do run ESET NOD32
jscher2000
  • Top 10 Contributor
8793 solutions 71930 answers

Could you test with the ESET SSL filtering feature disabled temporarily to see whether that makes any difference?

https://support.eset.com/kb3126/

If that helps, you can check with ESET support on what there is a problem with auth.gfx.ms or if there is no other solution, use "Interactive Mode" to create an exception:

https://support.eset.com/kb6004/

Could you test with the ESET SSL filtering feature disabled temporarily to see whether that makes any difference? https://support.eset.com/kb3126/ If that helps, you can check with ESET support on what there is a problem with auth.gfx.ms or if there is no other solution, use "Interactive Mode" to create an exception: https://support.eset.com/kb6004/