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no dropdown menus or captchas in newest release firefox 60.0.2 mac x. kinda like voyuer internet I can look but can't act, ie. shop

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The last time this happened was when FF60.0 was released. I reloaded the updates several times but had to go retro till 60.0.1 came out and fixed the problem. Now it's back , I can't pay bills, shop, or even research! Those acts require webpage dropdown menus or captchas for access.

I love the Idea of firefox and have used it for a decade. Please fix this and don't force me to use one of the mercenary companies

like you know who...

The last time this happened was when FF60.0 was released. I reloaded the updates several times but had to go retro till 60.0.1 came out and fixed the problem. Now it's back , I can't pay bills, shop, or even research! Those acts require webpage dropdown menus or captchas for access. I love the Idea of firefox and have used it for a decade. Please fix this and don't force me to use one of the mercenary companies like you know who...

All Replies (3)

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This sounds like one of the problems with Firefox Quantum (60.0+) You can choose an older version of Firefox to download at https://ftp.mozilla.org/pub/firefox/releases/

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Hi djim, have you noticed any issues along these lines:

(1) Firefox complaining about not being able to make secure connections (2) background colors missing on pages


For #2, try setting Firefox to strictly follow page colors and see whether that makes any difference. On the Preferences page:

  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type color and Firefox should filter the page down so you can easily find the "Colors" button. Go ahead and click that.

Try changing this setting:

"Override the colors specified by the page with your selections above"

Below that, it usually says

"Only with High Contrast themes"

Click that and change the setting to

"Never"

then click OK to finish the change.

Does that help at all?

Here's a screenshot of that part of the Colors dialog (I'm sure it's prettier on the Mac):

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Hi djim, I will also mention:

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components.

Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.

Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?