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After update, cannot access DNA site:https://sm.ancestry.com/track?type=click&enid=ZWFzPTImYW1wO21zaWQ9MSZhbXA7YXVpZD0mYW1wO21haWxpbmdpZD0xNjU0OTA0JmFtcDttZXNzY

Posted

After a Firefox update, unable to access my AncestryDNA acct. Error message states Secure Connection failed. Unable to authenticate data, etc. Prior up update, no problem. Went through all Firefox recommended troubleshoothing. Contacted Ancestry.com and no problem with their other patrons. The complete URL for my DNA acct is: https://sm.ancestry.com/track?type=click&enid=ZWFzPTImYW1wO21zaWQ9MSZhbXA7YXVpZD0mYW1wO21haWxpbmdpZD0xNjU0OTA0JmFtcDttZXNzYWdlaWQ9Nzk5MDEmYW1wO2RhdGFiYXNlaWQ9MTQ1MDQ2NTA2MCZhbXA7c2VyaWFsPTMzNTkyODY4JmFtcDtlbWFpbGlkPWpqbmV3ZWxsQG5laHAubmV0JmFtcDt1c2VyaWQ9ampuZXdlbGxAbmVocC5uZXQmYW1wO3RhcmdldGlkPSZhbXA7bW49JmFtcDtmbD0mYW1wO212aWQ9JmFtcDtleHRyYT0mYW1wOyZhbXA7JmFtcDs=&&&558782&&&http://www.ancestry.com/s51923/KEY/rd.ashx?key=Uhttp://dna.ancestry.com/insights/0F4DE865-CDE0-4254-87F6-AE1732498724.

After a Firefox update, unable to access my AncestryDNA acct. Error message states Secure Connection failed. Unable to authenticate data, etc. Prior up update, no problem. Went through all Firefox recommended troubleshoothing. Contacted Ancestry.com and no problem with their other patrons. The complete URL for my DNA acct is: https://sm.ancestry.com/track?type=click&enid=ZWFzPTImYW1wO21zaWQ9MSZhbXA7YXVpZD0mYW1wO21haWxpbmdpZD0xNjU0OTA0JmFtcDttZXNzYWdlaWQ9Nzk5MDEmYW1wO2RhdGFiYXNlaWQ9MTQ1MDQ2NTA2MCZhbXA7c2VyaWFsPTMzNTkyODY4JmFtcDtlbWFpbGlkPWpqbmV3ZWxsQG5laHAubmV0JmFtcDt1c2VyaWQ9ampuZXdlbGxAbmVocC5uZXQmYW1wO3RhcmdldGlkPSZhbXA7bW49JmFtcDtmbD0mYW1wO212aWQ9JmFtcDtleHRyYT0mYW1wOyZhbXA7JmFtcDs=&&&558782&&&http://www.ancestry.com/s51923/KEY/rd.ashx?key=Uhttp://dna.ancestry.com/insights/0F4DE865-CDE0-4254-87F6-AE1732498724.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

Shadow110 1072 solutions 14836 answers

There is security software like Avast / AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

If you can not find a solution in the articles including the named error one you mentioned and are running the mentioned Security software please go to their Community Forum for a work around,

There is security software like Avast / AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. *https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can *https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites *https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message *https://support.mozilla.org/en-US/kb/connection-untrusted-error-message *http://kb.mozillazine.org/Error_loading_websites *https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER If you can not find a solution in the articles including the named error one you mentioned and are running the mentioned Security software please go to their Community Forum for a work around,

Question owner

There was NO problem last week. Firefox installed an update about mid-week or so. Since that point, it has rendered my account inaccessible. The Firefox update created the problem and Firefox software techies should fix it.

There was NO problem last week. Firefox installed an update about mid-week or so. Since that point, it has rendered my account inaccessible. The Firefox update created the problem and Firefox software techies should fix it.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Much of the time, this problem is caused by the protection programs. Not Firefox itself. Please check the links Pkshadow posted.

Note: Those programs also update. And sometimes there is a problem.

Much of the time, this problem is caused by the protection programs. Not Firefox itself. Please check the links '''Pkshadow''' posted. Note: Those programs also update. And sometimes there is a problem.