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Paypal says my browser will not be compliant as of June 30...

Posted

Paypal statement: "Update Required: Before June 30, 2018 PayPal is requiring all customers to update their desktop and mobile browsers to remain compliant with new security standards. You will not be able to access PayPal.com after June 30th if your browser isn’t updated. Updating your browser is a quick process."

Paypal statement: "Update Required: Before June 30, 2018 PayPal is requiring all customers to update their desktop and mobile browsers to remain compliant with new security standards. You will not be able to access PayPal.com after June 30th if your browser isn’t updated. Updating your browser is a quick process."

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • Firefox 60.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
  • Support URL: https://support.mozilla.org/1/firefox/60.0.2/WINNT/en-US/

Extensions

  • Cisco WebEx Extension 1.0.15 (ciscowebexstart1@cisco.com)
  • LanguageTool - Grammar and Style Checker 1.0.38 (languagetool-webextension@languagetool.org)
  • Nielsen NetSight 4.0.5 ({75148987-0f86-477f-963f-d0b98644cf08})
  • Speed Dial 0.1.6 ({6c3bd1f7-54d6-400f-b074-03b70bab4d71})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 560 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1200
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_258f7a4f413a360c\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 15613842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 1-23-2018
  • driverDate2:
  • driverVersion: 23.21.13.9077
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fecc) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000fecc) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5292 solutions 23384 answers

hi, your browser is fully up to date according to the system information you're providing. perhaps the message is due to the third-party software "Nielsen NetSight" that you have installed on your system which is intercepting and tampering with secure network connections and degrading your security...?

hi, your browser is fully up to date according to the system information you're providing. perhaps the message is due to the third-party software "Nielsen NetSight" that you have installed on your system which is intercepting and tampering with secure network connections and degrading your security...?
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

You can also check your security software:

  • registeredAntiSpyware: "ESET Smart Security Premium;Malwarebytes";
  • registeredFirewall: "ESET Firewall";
  • registeredAntiVirus: "Malwarebytes;ESET Smart Security Premium";
You can also check your security software: *registeredAntiSpyware: "ESET Smart Security Premium;Malwarebytes"; *registeredFirewall: "ESET Firewall"; *registeredAntiVirus: "Malwarebytes;ESET Smart Security Premium";
James
  • Moderator
1594 solutions 11232 answers

It is not saying Firefox 60.0 itself is not compliant as PayPal is looking for Firefox 49.0 and later. https://www.paypal.com/us/smarthelp/article/how-do-i-check-and-update-my-web-browser-faq3893

Firefox has supported TLS 1.2 by default since Firefox 27.0 Release (Feb 4, 2014) as per Bug#861266.

From Firefox 60 Release Notes:

On-by-default support for draft-23 of the TLS 1.3 specification

There are TLS settings prefs on the about:config page that specify the minimum and maximum TLS version.

  • security.tls.version.min = 1
  • security.tls.version.max = 4

1 means TLS 1.0 2 means TLS 1.1 3 means TLS 1.2 (default as of 27 to 59 Releases) 4 means TLS 1.3 (default as of Fx 60.0)

It is not saying Firefox 60.0 itself is not compliant as PayPal is looking for Firefox 49.0 and later. https://www.paypal.com/us/smarthelp/article/how-do-i-check-and-update-my-web-browser-faq3893 Firefox has supported TLS 1.2 by default since Firefox 27.0 Release (Feb 4, 2014) as per Bug#861266. From [https://www.mozilla.org/firefox/60.0/releasenotes/ Firefox 60] Release Notes: <blockquote>On-by-default support for draft-23 of the [https://developer.mozilla.org/en-US/docs/Web/Security/Transport_Layer_Security#TLS_1.3 TLS 1.3] specification</blockquote> There are TLS settings prefs on the <b>about:config</b> page that specify the minimum and maximum TLS version. *security.tls.version.min = 1 *security.tls.version.'''max''' = 4 1 means TLS 1.0 2 means TLS 1.1 3 means TLS 1.2 (default as of 27 to 59 Releases) 4 means TLS 1.3 (default as of Fx 60.0) *http://kb.mozillazine.org/security.tls.version.*

Modified by James

PlmClr62z 0 solutions 1 answers

I also have this problem and concern. My Windows 7 Pro / 64-bit system (all latest updates) has current Firefox Quantum 60.0.2 browser, but I have failed repeatedly to access PayPal's Sandbox site, and have received the same notice from PayPal via email, stating my web browser is not compliant with their security standards, and I will not be able to access PayPal as of June 30 (etc.). Is there any other way -- besides the much appreciated preceding suggestions -- to confirm with PayPal exactly what will meet their security standards?

I also have this problem and concern. My Windows 7 Pro / 64-bit system (all latest updates) has current '''Firefox Quantum 60.0.2''' browser, but I have failed repeatedly to access PayPal's Sandbox site, and have received the same notice from PayPal via email, stating my web browser is not compliant with their security standards, and I will not be able to access PayPal as of June 30 (etc.). Is there any other way -- besides the much appreciated preceding suggestions -- to confirm with PayPal exactly what will meet their security standards?
jscher2000
  • Top 10 Contributor
8643 solutions 70728 answers

PlmClr62z said

I have failed repeatedly to access PayPal's Sandbox site

This one? https://www.sandbox.paypal.com/us/home

What message are you getting on that page?

Is your Firefox sending the usual "user agent" string? You can check on my test page here:

https://www.jeffersonscher.com/res/jstest.php

For 64-bit Firefox 60.0/60.0.1/60.0.2 on Windows 7 the red text should be:

Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

What do you get?

''PlmClr62z [[#answer-1120738|said]]'' <blockquote> I have failed repeatedly to access PayPal's Sandbox site </blockquote> This one? https://www.sandbox.paypal.com/us/home What message are you getting on that page? Is your Firefox sending the usual "user agent" string? You can check on my test page here: https://www.jeffersonscher.com/res/jstest.php For 64-bit Firefox 60.0/60.0.1/60.0.2 on Windows 7 the red text should be: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0 What do you get?
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

The paypal sandbox site only supports TLS 1.2 and a few cipher suites, so if you security software intercepts secure connections and doesn't support these cipher suites then you will have to disable such a feature.

The paypal sandbox site only supports TLS 1.2 and a few cipher suites, so if you security software intercepts secure connections and doesn't support these cipher suites then you will have to disable such a feature.