X
Tap here to go to the mobile version of the site.

Support Forum

How to stop printing multiple copies of one page in print preview

Posted

Hi

Whenever I use print preview in Firefox, I end up printing 4 copies of each page automatically. I saw a couple of other topics about this, but they didn't resolve my issue. I couldn't find a preset option in the print dialogue (I'm guessing that's the page which comes up when I do print preview, or select print from the three lines menu on the top right of the browser?), and it's not one of the printer settings (it also doesn't happen on other browsers; only on Firefox). And I'm not sure where to find the option to change this in about:config. I'd appreciate any help with this.

Thanks!

Hi Whenever I use print preview in Firefox, I end up printing 4 copies of each page automatically. I saw a couple of other topics about this, but they didn't resolve my issue. I couldn't find a preset option in the print dialogue (I'm guessing that's the page which comes up when I do print preview, or select print from the three lines menu on the top right of the browser?), and it's not one of the printer settings (it also doesn't happen on other browsers; only on Firefox). And I'm not sure where to find the option to change this in about:config. I'd appreciate any help with this. Thanks!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0

More Information

FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.171 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Open the printer's options. It may have been told to print 4 copies at one point and that setting is still there.

Open the printer's options. It may have been told to print 4 copies at one point and that setting is still there.

Question owner

Thanks for the reply. I cant find that option in the printer's settings (I'm using a Canon printer, if that helps), and it doesn't do it with other browsers. Is it something with Firefox? Thanks

Thanks for the reply. I cant find that option in the printer's settings (I'm using a Canon printer, if that helps), and it doesn't do it with other browsers. Is it something with Firefox? Thanks
WestEnd 60 solutions 5387 answers

You should uninstall and reinstall the Canon printer driver/software to insure it's no the cause. Browsers only use the Printer it is installed to use with.

You should uninstall and reinstall the Canon printer driver/software to insure it's no the cause. Browsers only use the Printer it is installed to use with.
Shadow110 1072 solutions 14836 answers

Hi, yes do and if is a New Fancy Printer there maybe a Flash for it's bios. It also maybe running Microsoft Drivers as Win 10 can will replace all hardware Drivers. Which is normal if that is how they are installed.

Please let us know if this solved your issue or if need further assistance.

Hi, yes do and if is a New Fancy Printer there maybe a Flash for it's bios. It also maybe running Microsoft Drivers as Win 10 can will replace all hardware Drivers. Which is normal if that is how they are installed. *https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/ *https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox *http://kb.mozillazine.org/Problems_printing_web_pages Please let us know if this solved your issue or if need further assistance.

Question owner

Thanks for all your replies. Ive tried uninstalling and reinstalling the drivers and it didn't make a difference. I was saving something to PDF using the Microsoft print to pdf setting, and it also does the extra copies, so I'm not sure if it's a printer issue. It also only does this with Firefox.

Thanks for all your replies. Ive tried uninstalling and reinstalling the drivers and it didn't make a difference. I was saving something to PDF using the Microsoft print to pdf setting, and it also does the extra copies, so I'm not sure if it's a printer issue. It also only does this with Firefox.
WestEnd 60 solutions 5387 answers

So what site is doing that or is it just specific sites?

So what site is doing that or is it just specific sites?