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page translator not working

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  • 1 has this problem
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  • Last reply by FredMcD

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I have a translator installed on my father's computer because he only reads in russian although his computer is located in the US recently, it recently stopped translating pages it used to translate. Can someone call and help us troubleshoot this issue.

All Replies (2)

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Hi, sorry rules, as this Support is run by Volunteers, users like your dad. No calls. But you have found us.

I see running version 57 of Firefox. Current version is 60.0.1 and can update from Help --> About.

What is the name of the translation Extension please as it may have been disabled due to being incompatible when he was updated to version 57.

There are 3 Google Extensions here and 3 others also that maybe useful :

You can also do your own search there as I notice a few in the Cryilic

Please let us know if this solved your issue or if need further assistance.

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Try removing the translator. Close Firefox. After, go to the translator's page and reinstall it.