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Can't sync after sign in following laptop crash.

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  • 1 has this problem
  • Last reply by Shadow110

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My laptop crashed hard a day or two ago. I lost everything and booted back to factory setting. It's Windows 10 os. When I signed in to Firefox, I received my sign-in email, so my account seems to be fine, but the bookmarks, add-ons and passwords aren't appearing on my latest install. Please advise.

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Hi, you do not mention a 2nd device where you could recover your settings from. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Please let us know if this solved your issue or if need further assistance.