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Why does my Charter Suite block my homepage (MSN) on Firefox but not Safari? The reason says: http://tobarvest-holved.com/cec9e6b5-e556-4a68-924f-de87a2468742?

Posted

My Charter Security Suite blocks homepage (MSN) on Firefox but not on Safari. I keep getting that the page is blocked because of: http://tobarvest-holved.com/cec9e6b5-e556-4a68-924f-de87a2468742?site=8b860925478c

This web site has been reported as harmful. We recommend that you do not visit this web site.

This only happens on Firefox

My Charter Security Suite blocks homepage (MSN) on Firefox but not on Safari. I keep getting that the page is blocked because of: http://tobarvest-holved.com/cec9e6b5-e556-4a68-924f-de87a2468742?site=8b860925478c This web site has been reported as harmful. We recommend that you do not visit this web site. This only happens on Firefox

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • Firefox 60.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:60.0) Gecko/20100101 Firefox/60.0
  • Support URL: https://support.mozilla.org/1/firefox/60.0.1/Darwin/en-US/

Extensions

  • Browsing protection by F-Secure 1.0.1033 (firefox-mac-browsing-protection@f-secure.com)
  • MSN Homepage and Bing Search Engine 1.0.3.1 ({9b43dad5-885b-4f0d-882f-e945b7e4b96f})
  • SpeedTest 100.7 (web@SpeedTest) (Inactive)
  • Template 100.7 (web@Template) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x67ef
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- AMD Radeon Pro 560 OpenGL Engine
  • webgl1Version: 4.1 ATI-1.66.31
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- AMD Radeon Pro 560 OpenGL Engine
  • webgl2Version: 4.1 ATI-1.66.31
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 solutions 14836 answers

Helpful Reply

Hi, yes you have Malware and that URL is also Malicious. As my Malwarebytes blocks and puts up a warning for the site.

Please check this out :

Please scan :

If need help :

Please let us know if this solved your issue or if need further assistance.

Hi, yes you have Malware and that URL is also Malicious. As my Malwarebytes blocks and puts up a warning for the site. Please check this out : *https://www.howtogeek.com/fyi/how-to-remove-mshelper-the-latest-mac-malware/ Please scan : *https://www.malwarebytes.com/mac/ If need help : *https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Please let us know if this solved your issue or if need further assistance.

Question owner

As of right now, I did everything you suggested and for the time being it is not blocking my homepage on Firefox. I will give it a day or two to see if it continues to do the trick. The mshelper may have been erased. Can I tell if it is gone off of my computer? I am not sure how to see this. Thank you so much for your help.

As of right now, I did everything you suggested and for the time being it is not blocking my homepage on Firefox. I will give it a day or two to see if it continues to do the trick. The mshelper may have been erased. Can I tell if it is gone off of my computer? I am not sure how to see this. Thank you so much for your help.
WestEnd 60 solutions 5387 answers

You should look online to see if there is further help to remove malware.

You should look online to see if there is further help to remove malware.
Shadow110 1072 solutions 14836 answers

Helpful Reply

fishgut3 said

As of right now, I did everything you suggested and for the time being it is not blocking my homepage on Firefox. I will give it a day or two to see if it continues to do the trick. The mshelper may have been erased. Can I tell if it is gone off of my computer? I am not sure how to see this. Thank you so much for your help.

Hi, Welcome If you deleted those files you have cut the cord, reboot your modem or ...whatever also helps if it a new Russian one this week. No all the info I had on that since it is new and effects about 500 thousand Macs when published. Did you run this program as was suggested in the article ? https://etrecheck.com/

''fishgut3 [[#answer-1115685|said]]'' <blockquote> As of right now, I did everything you suggested and for the time being it is not blocking my homepage on Firefox. I will give it a day or two to see if it continues to do the trick. The mshelper may have been erased. Can I tell if it is gone off of my computer? I am not sure how to see this. Thank you so much for your help. </blockquote> Hi, Welcome If you deleted those files you have cut the cord, reboot your modem or ...whatever also helps if it a new Russian one this week. No all the info I had on that since it is new and effects about 500 thousand Macs when published. Did you run this program as was suggested in the article ? https://etrecheck.com/

Question owner

I ran malwarebytes and etrecheck and I assume that one of these programs removed mshelper. I will make sure tomorrow, after everything is turned off and rebooted that it still is ok and hopefully gone forever. The only thing that I am not sure of is both malwarebytes or etrecheck did not tell me that they were removing mshelper or that they found any threats. Don't either of these programs explain what they are removing? I'm glad they did and thanks again.

I ran malwarebytes and etrecheck and I assume that one of these programs removed mshelper. I will make sure tomorrow, after everything is turned off and rebooted that it still is ok and hopefully gone forever. The only thing that I am not sure of is both malwarebytes or etrecheck did not tell me that they were removing mshelper or that they found any threats. Don't either of these programs explain what they are removing? I'm glad they did and thanks again.
Shadow110 1072 solutions 14836 answers

Hi, Welcome, is what we do here is fix things :=} Did you not look for the files and path as per article 1st ?

If not getting redirected I am sure they did.

Malwarebytes should have popup'd a report window for permission to clean it/quarantine it. My experience is in Windows Malwarebytes but still should have asked and shown what was found. Malwarebytes : Click on Reports and save as a txt file. and should tell you clearly along with the path and registry key if any. As for etrecheck 1st I have heard of the program myself but the site howtogeeks is respected and full of helpful information. I browse it daily so that know if interests me or useful. There should be some sort of log or history that it creates.

As you say tomorrow is another day have a look see if can figure the above out. Glad to have helped.

Hi, Welcome, is what we do here is fix things :=} Did you not look for the files and path as per article 1st ? If not getting redirected I am sure they did. Malwarebytes should have popup'd a report window for permission to clean it/quarantine it. My experience is in Windows Malwarebytes but still should have asked and shown what was found. Malwarebytes : Click on Reports and save as a txt file. and should tell you clearly along with the path and registry key if any. As for etrecheck 1st I have heard of the program myself but the site howtogeeks is respected and full of helpful information. I browse it daily so that know if interests me or useful. There should be some sort of log or history that it creates. As you say tomorrow is another day have a look see if can figure the above out. Glad to have helped.

Question owner

its back... file:///Users/fishgut3/Downloads/Screenshot-2018-5-26%20Blocked.png

its back... file:///Users/fishgut3/Downloads/Screenshot-2018-5-26%20Blocked.png
Shadow110 1072 solutions 14836 answers

Hi, that is a local URL not a web address.

Did you download and install something shortly before this started. If so uninstall it.

These are suppose to work for a MAC

Hi, that is a local URL not a web address. Did you download and install something shortly before this started. If so uninstall it. These are suppose to work for a MAC *https://www.trendmicro.com/en_ca/forHome/products/housecall.html *https://www.bitdefender.com/solutions/virus-scanner-for-mac.html *https://www.eset.com/us/home/online-scanner/
Shadow110 1072 solutions 14836 answers

Suggest you go here : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ and let them help you to remove what ever it is.

I have been there myself, good people :=}

Suggest you go here : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ and let them help you to remove what ever it is. I have been there myself, good people :=}