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What causes Crashes EVERYTIME on start up - Mac Book Pro 2011?

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This MacBook Pro (15-inch-late 2011) 2.4 GHz Intel Core i7, 16 GB MHz RAM, Intel Graphics 3000 512 MB ... running MacOS High Sierra 10.13.4. ... It successfully launches Firefox (I downloaded upgrade on 03/03/2018 (Firefox 60.0).) But, then it just freezes until the machine times out on something critical -- and it totally CRASHES the entire MacBook Pro. After, crashing, I have had to reset the machine. I have EVEN replaced MacOS High Sierra and then re-downloaded and replaced Firefox 60.0 on a "clean" system. Apple Safari (NOTE: Safari is what I am sending this message on right now has NO PROBLEMs on the system!)

The system also has problems with Aspyr's Civilization V. They said that it is the Intel Graphics Card that causes the issues and they have NOT been able to correct the issue for their gaming software.

I have NO ISSUES ON RUNNING 99% of the installed application software that was downloaded via Apple MacOS App Store. What can I do? I have ALWAYS SUPPORTED MOZILLA and wish to use what is supposed to be a superior browser product -- FIREFOX 60.0!

This MacBook Pro (15-inch-late 2011) 2.4 GHz Intel Core i7, 16 GB MHz RAM, Intel Graphics 3000 512 MB ... running MacOS High Sierra 10.13.4. ... It successfully launches Firefox (I downloaded upgrade on 03/03/2018 (Firefox 60.0).) But, then it just freezes until the machine times out on something critical -- and it totally CRASHES the entire MacBook Pro. After, crashing, I have had to reset the machine. I have EVEN replaced MacOS High Sierra and then re-downloaded and replaced Firefox 60.0 on a "clean" system. Apple Safari (NOTE: Safari is what I am sending this message on right now has NO PROBLEMs on the system!) The system also has problems with Aspyr's Civilization V. They said that it is the Intel Graphics Card that causes the issues and they have NOT been able to correct the issue for their gaming software. I have NO ISSUES ON RUNNING 99% of the installed application software that was downloaded via Apple MacOS App Store. What can I do? I have ALWAYS SUPPORTED MOZILLA and wish to use what is supposed to be a superior browser product -- FIREFOX 60.0!

Additional System Details

Installed Plug-ins

None

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1 Safari/605.1.15

More Information

Tomatoshadow2 20 solutions 245 answers

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Let me know if this helps you.

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' Let me know if this helps you.
FredMcD
  • Top 10 Contributor
4269 solutions 59846 answers

While in Safe mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

While in Safe mode, In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

You can try to check for sandbox related security issues.

You can set this pref to 2 or 1 on the about:config page to lower the sandbox security setting.

  • security.sandbox.content.level = 1
  • close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox.

If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

You can try to check for sandbox related security issues. *https://wiki.mozilla.org/Security/Sandbox You can set this pref to 2 or 1 on the <b>about:config</b> page to lower the sandbox security setting. *security.sandbox.content.level = 1 *close and restart Firefox to make the change effective. If '1' still doesn't have effect then try '0' to disable the sandbox. If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config