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Firefox freezes when clicking the menu button. Firefox 60.0.1 64 bit.

Posted

This happens on multiple machines. As soon as I click the menu button in firefox it freezes up for 20-30 seconds. This makes it next to impossible to navigate any of the bookmarks or firefox settings as I have to wait 20-30 seconds for each individual click in the menu to register.

This happens on multiple machines. As soon as I click the menu button in firefox it freezes up for 20-30 seconds. This makes it next to impossible to navigate any of the bookmarks or firefox settings as I have to wait 20-30 seconds for each individual click in the menu to register.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers

hi jacob, thanks for reporting this. could you capture and share a performance profile with us of when this is happening: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

hi jacob, thanks for reporting this. could you capture and share a performance profile with us of when this is happening: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

Question owner

philipp said

hi jacob, thanks for reporting this. could you capture and share a performance profile with us of when this is happening: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem

Unfortunately this is not working as when I click Install Add-On, firefox freezes as it is trying to open a dialog menu to allow.

See image attached. This freezes firefox and my only option to end the process to close it.

''philipp [[#answer-1114494|said]]'' <blockquote> hi jacob, thanks for reporting this. could you capture and share a performance profile with us of when this is happening: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem </blockquote> Unfortunately this is not working as when I click Install Add-On, firefox freezes as it is trying to open a dialog menu to allow. See image attached. This freezes firefox and my only option to end the process to close it.

Modified by Jacob

FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 60.0.1

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''60.0.1''' [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

FredMcD said

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 60.0.1 Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Yes, it still freezes as soon as I try to click the menu button.

''FredMcD [[#answer-1114508|said]]'' <blockquote> https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''60.0.1''' [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> Yes, it still freezes as soon as I try to click the menu button.
FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If this does not help;

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia If this does not help; Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Question owner

FredMcD said

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia If this does not help; Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox. Using your file browser, open the Programs Folder on your computer. Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one. Do Not remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

In safe mode, the issue is resolved. Any idea on how to resolve it for a normal boot?

''FredMcD [[#answer-1114530|said]]'' <blockquote> Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia If this does not help; Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia </blockquote> In safe mode, the issue is resolved. Any idea on how to resolve it for a normal boot?
FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Something on your system is causing the issue.

As a test, disable your protection programs.

Something on your system is causing the issue. As a test, disable your protection programs.