Search Support

"State Information Lost" Crash Code 64665b905b

  • 7 replies
  • 1 has this problem
  • 37 views
  • Last reply by FredMcD

more options

Cannot Access my Avention.com account anymore through Firefox, yet I can with my other browsers. Firefox says that there is "State Information Lost," refer to code tracking number 64665b905b. On Avention/One Source sign-in page, I get this message: "Invalid IP address. Your site requires IP address verification and we didn't receive a valid IP address." Never had this problem before and I do not have it with any other browser. Costing me work time trying to figure this out.

Modified by Kguidi

All Replies (7)

more options

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

I tried your link and was redirected to; http://www.hoovers.com/ D&B Hoovers

more options

Kguidi said

Cannot Access my Avention.com account anymore through Firefox, yet I can with my other browsers. Firefox says that there is "State Information Lost," refer to code tracking number 64665b905b. On Avention/One Source sign-in page, I get this message: "Invalid IP address. Your site requires IP address verification and we didn't receive a valid IP address." Never had this problem before and I do not have it with any other browser. Costing me work time trying to figure this out.

Modified by Kguidi

more options

I thought I was reaching out to support singularly, not blogging. Cannot figure out how to remove information.

more options

Kguidi said

Cannot Access my Avention.com account anymore through Firefox, yet I can with my other browsers. Firefox says that there is "State Information Lost," refer to code tracking number 64665b905b. On Avention/One Source sign-in page, I get this message: "Invalid IP address. Your site requires IP address verification and we didn't receive a valid IP address." Never had this problem before and I do not have it with any other browser. Costing me work time trying to figure this out.
more options

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.