Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmark folder in bookmark menu list will not delete. Using the delete methods provided in Support moz://a did not work. How can I make this happen?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

Tried to add a folder to an existing bookmark folder on my bookmark menu list. I apparently didn't do that correctly so it created another folder on my bookmark menu list. I first tried to drag the newly created folder into the folder I want it to be in, but it would not move. So then I tried to delete the unwanted folder from the bookmark menu list, but it would not delete. I tried both methods provided online by Support, but neither one worked. I've moved and deleted bookmarks before, but it seems something has changed.

All Replies (2)

more options

Let's start with;

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

See also: