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All of my bookmarks are gone and I am unable to restore them. Please advise what has happened?

Posted

I updated FireFox and all of my bookmarks are gone. I have tired to Restore and get the following message:

Unable to process the backup file.

I have tired everything that has been posted and nothing is working. I use FireFox at work, so I have lost a lot of these.

Juliet

I updated FireFox and all of my bookmarks are gone. I have tired to Restore and get the following message: Unable to process the backup file. I have tired everything that has been posted and nothing is working. I use FireFox at work, so I have lost a lot of these. Juliet

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2
  • 5.1.50907.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

FredMcD
  • Top 10 Contributor
4250 solutions 59441 answers

Adobe PDF Plug-In For Firefox and Netscape 11.0.0 Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Note: Other Software is offered in the download.


Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Adobe PDF Plug-In For Firefox and Netscape 11.0.0 Adobe PDF Plug-In For Firefox and Netscape 15.8.20082 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Adobe PDF Plug-In For Firefox and Netscape: '''[http://get.adobe.com/reader/ Adobe Reader]''' '''Note: Other Software''' is offered in the download. ---------------- '''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.171 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4250 solutions 59441 answers

Shereketha said

I updated FireFox and all of my bookmarks are gone

Try rebooting the computer. Is the problem still there?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

''Shereketha [[#question-1217950|said]]'' <blockquote> I updated FireFox and all of my bookmarks are gone </blockquote> Try rebooting the computer. Is the problem still there? ---------------- Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
FredMcD
  • Top 10 Contributor
4250 solutions 59441 answers

Shereketha said

I updated FireFox

Your system details shows you are using Firefox 46 Is this correct?

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

''Shereketha [[#question-1217950|said]]'' <blockquote> I updated FireFox </blockquote> Your system details shows you are using Firefox 46 Is this correct? User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0