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Cannot change identities due to gmail

Thunderbird Other
Toad-Hall replied 8 years ago
dartrachael
dartrachael

I have read various posts similar to this but have not anywhere found the answer so sorry for any repetition.... We have three people using our email. Even when I change the identities so the name reflects who is sending the email it defaults to showing the sender as Person A, even though the signature part at the bottom of the email is personalised. I think this is due to being set up using gmail (before my time). How on earth do I get around this now? Will any changes result in the loss of our archived emails/inbox/folders etc? Would really appreciate any replies please because this is driving me crazy trying to work it out!

I have read various posts similar to this but have not anywhere found the answer so sorry for any repetition.... We have three people using our email. Even when I change the identities so the name reflects who is sending the email it defaults to showing the sender as Person A, even though the signature part at the bottom of the email is personalised. I think this is due to being set up using gmail (before my time). How on earth do I get around this now? Will any changes result in the loss of our archived emails/inbox/folders etc? Would really appreciate any replies please because this is driving me crazy trying to work it out!

All Replies (2)

dartrachael
dartrachael Question owner

Thanks for your reply. I have done as you have suggested but the emails are still showing as being sent by Person X!!! What else can I try?

Toad-Hall
Toad-Hall
  • Top 25 Contributor

re :We have three people using our email. Even when I change the identities so the name reflects who is sending

Can you clarify something just so the forum fully understands what you mean? You have three people using 'our email'. Does each person have their own email address whcih they use for sending? eg:

re when I change the identities Assuming you have one mail account for the 'our email'. Did you click on 'Manage Identities' button and add three different email address as additional identities ? OR Did you add the identities but instead of adding an new email address you just change the display name for the same email address? So it is still the same company email address, but it says : Bob <company email address> Joe <company emails address>

OR Does each person have their own separate mail account for their email address?