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Facebook Video Chat is Not Allowed after Update 60.0

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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Hello! Since 60.0, I have not been able to access Facebook Video Chat. In Firefox, I was getting Hardware Access Error and then I finally got passed that, which I was allowing my Microphone and Camera access (I always have done this). Now I have attached what it looks like now as it gets passed the Hardware Access Error but now It just won't connect. I have done this in Chrome and Opera Web Browsers and everything is still the same darn way.  :) Please try to fix this situation as I know the Certification's for Facebook are allowed for the TLC Certifications.

Please see the attached pictures to show you what I am having issues with.

Please Advise: Miranda Webber

All Replies (3)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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This didn't solve my problem. The problem is still there. The access for both Mic and Webcam is turned on. I even deleted Firefox and reinstalled it. Still the same issue.

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I called for more help.