X
Tap here to go to the mobile version of the site.

Support Forum

Browser extension is not downloading

Posted

Hello,

We have a browser extension for FF that is called "Email Signature Rescue". When I`m trying to download it off this link, it is successfully downloaded and I can add it to FF. I`m located in Ukraine now. But when my colleagues in Australia try to download the extension and install it, they get a message that add-on is corrupt or some can`t even download it and get a message about the connection failure. Here are examples: https://s3.amazonaws.com/uploads.hipchat.com/136989/993119/FsYm1tsNx5rkWog/upload.png https://dl.dropboxusercontent.com/s/tgd7aotis6qg40e/Screenshot%202018-05-03%2021.53.54.png Do you have any thoughts on why some users can successfully download and install the extension and some get an error?

The link to the extension is placed on our website here https://emailsignaturerescue.com/email-signature-rescue-software/browser-extension I attached screenshot on where exactly you can download it from.

Thank you for your help in advance!

Hello, We have a browser extension for FF that is called "Email Signature Rescue". When I`m trying to download it off this link, it is successfully downloaded and I can add it to FF. I`m located in Ukraine now. But when my colleagues in Australia try to download the extension and install it, they get a message that add-on is corrupt or some can`t even download it and get a message about the connection failure. Here are examples: https://s3.amazonaws.com/uploads.hipchat.com/136989/993119/FsYm1tsNx5rkWog/upload.png https://dl.dropboxusercontent.com/s/tgd7aotis6qg40e/Screenshot%202018-05-03%2021.53.54.png Do you have any thoughts on why some users can successfully download and install the extension and some get an error? The link to the extension is placed on our website here https://emailsignaturerescue.com/email-signature-rescue-software/browser-extension I attached screenshot on where exactly you can download it from. Thank you for your help in advance!
Attached screenshots

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4255 solutions 59592 answers

Helpful Reply

I had no problem installing your extension.

I had no problem installing your extension.
Shadow110 1072 solutions 14836 answers

Hi, sorry no idea other than you do not have them up on the Firefox Extension Page https://addons.mozilla.org/en-US/firefox/extensions/ so I would guess the have not passed Mozilla specifications and are not sanctioned. Not going to your URL's. Though Virus Total says the are clean.

As for the error it would possibly be a certificate error or a false/positive certificate error . They would need to Create a Post here for help as each can be a different solution.

As for corrupt see Below : You can find out more about Firefox Extensions by starting at the beginning : https://blog.mozilla.org/addons/2009/01/28/how-to-develop-a-firefox-extension/

Please let us know if this solved your issue or if need further assistance.

Hi, sorry no idea other than you do not have them up on the Firefox Extension Page https://addons.mozilla.org/en-US/firefox/extensions/ so I would guess the have not passed Mozilla specifications and are not sanctioned. Not going to your URL's. Though Virus Total says the are clean. As for the error it would possibly be a certificate error or a false/positive certificate error . They would need to Create a Post here for help as each can be a different solution. As for corrupt see Below : You can find out more about Firefox Extensions by starting at the beginning : https://blog.mozilla.org/addons/2009/01/28/how-to-develop-a-firefox-extension/ Please let us know if this solved your issue or if need further assistance.