Recent answers to AOL is making my life miserable because they have done something to prevent Thunderbird from retrieving pop mail.https://support.mozilla.org/en-US/questions/12161562018-05-02T17:42:18-07:00Might it be an anti virus program issue? I know I can not set up an account with Nortons internet s2018-05-02T17:42:18-07:00MattAuSupporthttps://support.mozilla.org/en-US/questions/1216156#answer-1107610<p>Might it be an anti virus program issue? I know I can not set up an account with Nortons internet security. Not unless I disable their email scanner and Sonar anyway. I am starting to think the most common cause of "I can not get mail" has moved from server down to Anti virus did it again.
</p><p>Please use the procedures below to try and set up your account whilst in each mode.
</p><p>To diagnose problems with Thunderbird, try one of the following:
</p>
<ul><li>Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
</li><li>Restart the operating system in <strong><a href="http://en.wikipedia.org/wiki/Safe_mode" rel="nofollow">safe mode with Networking</a></strong>. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: <a href="https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode" rel="nofollow">Windows 10</a>, <a href="http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode" rel="nofollow">Windows 8</a>, <a href="http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7" rel="nofollow">Windows 7</a>, <a href="http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista" rel="nofollow">Windows Vista</a>, <a href="http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" rel="nofollow">Windows XP</a>, <a href="http://support.apple.com/kb/ht1564" rel="nofollow">OSX</a>
</li></ul>
<dl><dt> If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
</dt></dl>